Isturk Kebab & Pizzas Teatinos, Malaga — Restaurant in Málaga

Our experience with this place of business ended up being very unpleasant and upsetting. We used to order from here via delivery platforms and until recently directly from the shop. Our last order was placed over whatssap. After 15 minutes of no response, which was unusual, I called to ask if they had received my order. They asked me to reconfirm the order. After 30 minutes, 2 different drivers came to deliver 2 minutes apart the same order. When we told our order was already delivered, the driver got on the phone with the shop. This is when we were confronted with a very questionable business ethic. The person over the phone started insisting that we must pay because they have proof of me placing the order. Both the driver and the person on the phone on speaker turned aggressively toned and insisted I MUST pay because it is my fault! We ended up paying the double order and not even taking the food, refused it! Otherwise that person would just not leave from our door, making loud noise in the whole building hallway! We hope the 15 EURs you charged us for nothing help you. You need to learn some business ethics on how to keep a returning customer. Very upsetting and never again. There is no need to respond to this comment with non-sense, you have proven what your customer service ethics are and...

No le pongo 0 estrellas por qué no se puede, me tiro como más de 29 minutos llamando por números diferentes y no contestaban , decido ir al local y están vacíos los dos que estaban atendiendo sentados mirándose las caras. Para nada simpáticos comparados con otros en la zona, deja mucho que desear que te miren mal encima que estás consumiendo en su establecimiento. Mi pareja le pide que le enseñe cuanto cuesta las bebidas y le cobra 50c de más por toda la cara se le reclama y encima dicen que es mentira cuando lo ponen el mismo papel, la pizza la tuvimos que tirar por qué estaba malísima. La salsa parecía vómito. Deja mucho que desear el trato y las caras hacia los clientes. Te atienden mal y te tiran el dinero como si fueras...

Se dignan a cobrar un extra por quitar un ingrediente de un plato de una persona intolerante/alérgica a ese ingrediente. Muy mal trato. Tocando y haciendo kebabs después de tocar efectivo y billetes. Menos mal que no llegamos a pagar cuando nos enteramos de lo del suplemento del precio. No volveremos Nadie en ningún momento pidió sólo Carne, solo se pidió sin cebolla por...