Restaurante 3B — Restaurant in Madrid

This was our first meal in Spain. To put some context into how we ended up here, we had just picked up our rental car in the area and we were having trouble finding a place to eat being that it was right around 3 pm. We were on our way to some fast food when we stumbled across this restaurant. We took a chance and walked in with the hope that the kitchen was still open. We were greeted by Sergio who told us that they could grill up some meat up for us, being that they were about 15 minutes from closing for lunch. We were handed menus but we put our trust in Sergio, who recommended some dishes and wine. All we told him was that we had just spent some time in Germany and Italy and we missed eating beef. Honestly, what followed was hands down the best meal that we had through our time in Europe! We kicked off with some Jamón, followed by two grilled meat plates. One was a chuletón that arrived sizzling (look at the video on this review). The second dish being the parillada that came with an assortment of meats and patatas (fries) and some pimientos (delicious grilled peppers). The temp, flavor and cook on the dishes were on point and it just fully satisfied our cravings. As we typically do, we ordered too much but we were able to take our leftovers to enjoy again in the next days of our trip. They have the aged meats in a cooler at the entrance of the restaurant so that you can see what you are about to eat. Do not forget to order dessert too. Tartar de queso casero, aka cheesecake, is incredible. There is not much crust which to me was a plus and the flavor of the cheese portion was so so delicious. Just thinking about it makes me feel happy. And I have had plenty of cheesecakes but this one just holds a special place on my heart. Lastly, the hospitality and customer service is what took this experience over the top. Not only were the recommendations great but Sergio also took the time to converse with us and give us a lot of information about the food, Madrid, our Hispanic similarities and anything we were willing to ask him, all while still performing his other work. This experience really set the tone for our visit to Spain. I also have to give a shout-out to the great cook Luis. He took our experience a step further by making us a portion of his salsa, recognizing that we are Mexican-Americans and also conversing with us. I am grateful for this wonderful experience and if you happen to be in Madrid, make a stop to visit this great establishment....

No puedo valorar la comida, pues sólo hemos tomado varios cafés en terraza tal día como hoy 4 de mayo día de la madre, pero la experiencia que he tenido ha sido desagradable e irrespetuosa, por lo que dudo mucho que vaya a probar alguna vez la calidad de la comida. Paso a detallar mi experiencia: Pasadas las 17:00 de la tarde nos disponíamos a tomar un café tranquilos en la terraza, disfrutando de un domingo festivo acompañada de mi familia, entre los que destaco, dos personas mayores y un niño, podría haber sido una parada tranquila y bonita sino fuera por el desafortunado comentario de la camarera, que al ver unos pasteles envueltos, sin abrir y encima de la mesa, nos avisa, de mala manera, de que no se puede consumir nada que no sea del bar en la terraza, para empezar, el producto estaba envuelto, si al menos lo hubiéramos abierto comprendería el aviso o la información, pero que venga avisando sin tan siquiera haber desenvuelto los pasteles y las formas que lo acompañaban no sólo no lo entiendo si no que lo comparto y por supuesto no lo consiento. Pero lo peor no es eso, lo peor es que la camarera nos acusó de mentirosos y maleducados, es bochornoso que una familia tenga que sufrir las irrespetuosas formas por parte de una camarera que nos ha tratado mal desde el principio y que encima se encare con los clientes; si no le gusta su trabajo cambié, por que al cliente se le trata con respeto y educación, pero dudo mucho que pueda cambiar de trabajo como no modifique la forma de tratar a los clientes. No sólo no volveremos, si no que no pienso recomendar este lugar por el mal trato recibido por dicha camarera y por el encargado. Quizá algunas personas traguen esas faltas de respeto, pero con nosotros os habéis equivocado. Que les...

The best and ... the worst. I have taken away a menu two times. The first time it was delicious. The second time it was baaaad. Either the cook is Dr Jekyll & Mr Hyde or he did not come to work the second time. So I do not know what to say, for exemple, the first time the brownie was the best I ate in my life: thick, sweet, smooth. The second time it was aweful: thin and hard. It will probably try it a third time and either never come back or give another star... to be...