Restaurant Cala Mandia — Restaurant in Manacor

AVOID AVIID AVOID. If you visit this wonderful beach I advise you not to eat at this restaurant, eat elsewhere (away from beach) or bring a picnic. There is a reason why there is only one restaurant at this beach and it’s for the same reason they are still in business, there are dealings in the background!! I had the unfortunate experience of trying to eat here. Not knowing the menu or working hours, I went to find out. The restaurant has a terrace with plastic chairs and also an inside area with nicer chairs/ decor. The menu was not very exciting but I was sure I’d be able to find something that I could eat , and anyway, not much choice since there is only one restaurant to choose from. I spoke to two women and then a man, they appeared helpful. The man explained that it’s cash only because he has an internet problem - the first lie. I had a full internet connection on my phone so why couldn’t the restaurant have internet. Even the women selling sun bed hire had a portable POS terminal AND so did the two girls selling women’s clothes. On top of this, all the menus and printed signage around the restaurant all say cash only. I mean, it’s not like suddenly the internet broke and they could only accept cash, it was planned this way. Taking cash only is done for a reason!! Then I was told by all of the staff that I talked to that there is no need for reservation after 2pm. Great, I’d go back later when I was more hungry. Went back later and wanted to sit in the inside part, only to be told there was no room. I could see “reserved” on some tables and I thought it was strange. Other tables were empty. One women with blonde hair was very rude and started to shout at me when I said I was told that there was no need to reserve. I asked another man and he at first tried to help but then he made himself busy. Then I saw the man who I spoke to earlier and I explained the issue. He looked interested at first, that he would resolve the issue, but no, he then said every table was busy but I pointed to an empty table and he said it’s reserved. It’s the worst customer service EVER. I asked if I can reserve for later or even another day, to check the reservations book with them (I was curious what bookings were made for the day). The old man there refused to take my reservation and when asked why, he replied “it’s my restaurant and I can do what I want”. Those exact words. This restaurant does not operate like any normal business - liars, cheaters, cash only (hmmmm), THE WORST...

Queremos expresar nuestra profunda indignación y decepción con la atención telefónica recibida por parte del Chiringuito de Cala Mandía. La experiencia completa ha sido completamente inaceptable y refleja una alarmante falta de profesionalidad y respeto hacia los clientes. Como grupo de 16 residentes en Mallorca, tenemos la costumbre de visitar una cala diferente cada domingo, realizando un consumo considerable en los chiringuitos locales. Entendemos que nuestro apoyo contribuye directamente al empleo y la economía de la isla, y esperamos un mínimo de respeto y profesionalidad a cambio. Nuestra lamentable experiencia comenzó en el día de hoy, con una primera llamada para intentar reservar una mesa. A pesar de haber indicado que éramos un grupo grande, la persona al teléfono solo repetía de forma activa "no trabajamos de esta forma", sin darnos ninguna explicación de a qué se refería esa "forma" ni ofrecer solución o alternativa alguna. Acto seguido, la llamada nos fue colgada sin darnos la oportunidad de hablar más. Ante esta falta de consideración y claridad, realizamos una segunda llamada para expresar nuestra decepción y el mal gusto que nos había dejado esta interrupción y la imposibilidad de comunicarnos. Sin embargo, la persona al teléfono continuó con la misma actitud altiva, repitiendo "no trabajamos de esta forma" y sin permitirnos comunicarnos, para finalmente colgarnos de nuevo. La situación escaló aún más en una tercera llamada. Al intentar obtener el nombre de la persona que nos había estado atendiendo para comprender lo sucedido, la respuesta que recibimos de "la encargada" fue acompañada de risas de muy mal gusto, denotando una actitud sumamente irrespetuosa y una total falta de profesionalidad. Consideramos inaceptable que se falte al respeto a los clientes de esta manera, y mucho menos por parte de alguien con un puesto de responsabilidad. Una actitud así no solo genera una pésima imagen del establecimiento, sino que desanima por completo a quienes, como nosotros, buscan disfrutar y apoyar el comercio local de forma recurrente. Este tipo de trato desconsiderado, que incluyó la falta de información, interrupciones reiteradas, y finalmente el menosprecio y la burla, nos lleva a pensar seriamente en no volver a considerar su establecimiento. Esperamos que esta reseña sirva para que el chiringuito reflexione seriamente sobre la importancia fundamental del trato al cliente y la profesionalidad de su personal, especialmente de quienes ocupan puestos de responsabilidad. La actitud mostrada es un claro reflejo de la falta de respeto hacia quienes sostienen sus negocios.

Mencionar al chiringuito de Cala Anguila, que el chico que nos ha atendido por teléfono nos ha tratado de forma respetuosa ( independientemente de si somos un grupo grande o pequeño y de si tenían...

We visited this place early, right after opening, thinking we could avoid the issues mentioned in other reviews. Unfortunately, we experienced the exact same problems.

All shaded tables were marked as "reserved," yet the place was nearly empty and remained that way for hours. No option to book in advance was offered. Only tables under direct sun were available.

We didn't even stay for coffee because of how rude the woman in charge was. She openly told us we were "not important" and that we should just take whatever is left without complaining. Very unpleasant atmosphere. It’s a shame because the location is great, but the poor management and rude service ruin the whole experience. Seems like they don't care because there are no alternatives on the beach. Bring your own food or find another place — it’s...