Studio 68 — Restaurant in Marbella

I’ve been a client at Studio 68 since 2014 — one of my favorite spots up until now. It’s really sad to see how places can change and deteriorate over time because of poor service and unprofessional staff.

Having worked in this industry for over 12 years, I couldn’t stay quiet about the attitude of one of the Spanish waitresses (Maribel). At first, she appeared friendly and welcoming, however the following happened.

We simply mentioned that the food tasted different lately — much spicier than usual. And to make it clear!! We weren’t trying to get anything for free or cause a scene, just sharing honest feedback as regular customers!!!

After I commented that the food was delicious but really spicy, she went straight to gossiping about it with the chef — it was clear she wasn’t passing on my feedback, but to “laugh”about it. I saw how she was talking, so I approached her to clear out the misunderstanding. Instead of responding professionally, she got defensive and responding back as to a family member or to a friend in a personal argument. I’m surprised at how some of these Spanish staff don’t seem to understand the boundaries of professional communication.

Not once did she show any sign of apology for her behavior. Instead of simply acknowledging the feedback and trying to improve, she kept arguing. As a result, we decided to request the complaint book and share our experience here.

Such unprofessional and passive-aggressive behavior should never be part of hospitality. As much as I didn’t want to write something negative about one of my longtime favorite cafés, I feel I have to. People with that kind of attitude simply don’t belong in...

I’ve been a client at Studio 68 since 2014 , my absolute favorite spot all these years, up until now. It’s really sad to see how places can change and deteriorate over time because of poor service and unprofessional staff.

Having worked in this industry for over 12 years, I couldn’t stay quiet about the attitude of one of the Spanish waitresses (Maribel). Talking about clients behind their backs — even when they can clearly overhear — losing her temper, and walking off & turning her back , while we were giving polite, constructive feedback is just unacceptable.

We simply mentioned that the food tasted different lately , much spicier than usual. We weren’t trying to get anything for free or cause a scene, just sharing honest feedback as regular customers.

Such unprofessional and passive-aggressive behavior should never be part of hospitality. As much as I didn’t want to write something negative about one of my longtime favorite cafés, I feel I have to. People with that kind of attitude simply don’t belong in...

On the first night of our holiday, we decided to try here and we weren’t disappointed. We both had the Panang Thai curry, my wife had the chicken and I had the beef with boiled rice. Both were absolutely delicious. The wine on offer is varied and the prices are also varied and correctly matched to the wines themselves. The restaurant itself is clean comfortable and welcoming. However, the star of the show is Maribel who, is not only knowledgeable and efficient, she has a terrific personality together with being a lovely thoughtful person. We both loved this place and went back several times and all the meals we had...