Restaurant Casa Pepa — Restaurant in Ondara

Very disappointed !! The restaurant made me pay 200 euros by mistake with no compensation !

To start, during the meal, a cat was walking around the table and almost jumped on our table.

I am intolerant to lactose and gluten and asked for a "gluten and lactose free" menu (I called several days before with this request) When serving the dessert, they made an error and served me a lactose dessert like everybody else. One waiter figured out and changed it some minutes after but I started tasting it (I am just intolerant but it could be a very dangerous mistake specially from a Michelin restaurant)

Normally in Michelin restaurants, each time a dish is served, the waiter takes time to explain what are we eating (Degustation menu) . This did not occur. They just served and left, two times in a row. Hence I asked to bring a menu in order to follow our Degustation menu but they never brought it ... We had to call them many times during the evening (the restaurant was not full at all so no reason for taking so long)

The worse and most unbelievable part is that they made a mistake in the invoice and made me pay 200€ extra by error !! (charging Champagne that we never ordered). I found out after arriving at home ... I called them right away, the same day, they figured out they made this huge mistake and told me to come back the day after, at 4pm.

We had to come back the next day which killed precious time during our holidays... The lady who received us was not nice at all and sorry to say not emphatic at all. She did not want to give us a discount or anything. She was almost laughing at us when we said we were disappointed... !

We took the most expensive menu with several wines and paid way more than we should. We simply asked for a compensation that we did not have because the lady waiter had an awful behavior with us. Conclusion: We had to use our bank card to get back the wrong amount we paid the day before and then re-pay the correct amount with NO discount at all (I kept all the receipts of this sad story).

This is unacceptable ! This situation is not expected from a Michelin star. The bad behavior from the beginning to the end of this misadventure is not worthy of our respect. I know no one is perfect as all humans, but to be honest I don't think this is acceptable, specially from a Michelin star restaurant and furthermore from the female waiter’s disrespectful behavior. We are still very shocked and sad about it.

I am more than happy to be contacted by the restaurant management, instead of replying to this comment saying that I am not telling the truth, that will prove that Casa Pepa does not want to really solve this issue, and that this restaurant does not respect at all the customers that we are. Once again, I can of course provide the invoices reflecting the huge error from...

Returned after many years and it’s not the same Welcome: promptly received and seated and given menus Menu choices: there were 2 set menus one at 65€/pax and the other at 85€/pax and the Carte offered very few options in the main courses ie 3 choices for fish/ seafood and 3 choice for meat. The menu option requires all table customers to take the same menu Service: although very courteous and friendly, the actual service performance was definitely not customer-centered especially in terms of responsiveness to specific requests. Two example: apart from wine we asked for several bottles of still water and ice cubes. The iced cubes only came after 4 repeat requests to 3 different servers about half an hour later, and when asking for bread the response was”no not now this comes later”, a first I must say in my dining experience Taste and flavors: overall consensus at our table was that the nouvelle cuisine trend had been pushed beyond the primary enjoyment of the client and probably pleased more the elaborator in terms of sizes, combinations of textures and association of not so compatible flavors. Our conclusion was “off the list”, at least in the current declination of its...

Sin duda la oferta gastronómica es inmejorable, al respecto de eso, nada que decir. Pero a estos lugares no se va a comer solamente , se va a vivir una experiencia, y aquí eso brilla por su ausencia. Es inexistente. Al llegar la Jefa de sala nos recibe y nos pregunta intolerancias, y poco más, te sientan, y sin más preambulos ni explicaciones, aperitivo, después carta para elegir menú, y comienza el desfile de platos, breve explicación y para adelante, sin más, frio. La chaqueta en mi respaldo se cayo al suelo. Había guardaropa, pero no me lo ofrecieron, hasta que salí a fumar y lo vi y les entregué la chaqueta para que me la guardarán. El somellier nos "coloca" un vino de 23 € en tienda (Mallura blanco 2023) y nos cargan 60€ en la factura. De acuerdo con la Estrella pero no hace falta este tipo de cosas, es decir, quedar mal por cargar en exceso un producto. En la cocina, a la vista, uno de los cocineros, o no se muy que función tenía con una camiseta sin mangas...tampoco es necesario. Y algo que nunca nos ha pasado y este puede ser el 25 restaurante con estrella/estrellas que visitamos, nos cambian el equipo de sala a mitad del servicio, los anteriores ni se despiden y el entrante ni se presenta, dejando las sala vacía de servicio durante 15-20 minutos que tuvimos el ultimo plato en la mesa. Pedimos la cuenta 362 € por dos personas, 14 € por dos vermouts, 8 € por dos cafés, 140 € por menú de 7 pases de los cuales 4 son entrantes, y los 60 de la botella de vino. Excesivo para una estrella michelín, de indudable calidad culinaria pero deficiente trato y puesta en escena, dos de las cosas más importantes en estas experiencia.

Como dato, no conocimos al CHEF ni salió a saludar, como casi siempre, y a preguntar por las calidades, la propuesta y la experiencia, y al irnos, la sala estaba completamente vacía, no nos despidió nadie, de hecho tuve que coger yo mismo la chaqueta del ropero que esta en un armario a la entrada.

Otro dato más. La jefa de sala llevaba la chaqueta sucia, bastante sucia, dando una sensación extraña en este tipo de lugares donde se cuida hasta el último detalle y más el atuendo de los actores cara al público.

Al llegar, había escasos 6 comensales y nos extrañó por que las demás ofertas por la zona estaban SOLD OUT hasta septiembre prácticamente todas. Ahora ya lo comprendemos.

Reiterar la excelente calidad de la cocina, nos gustó mucho el punto de todo lo ofrecido y la mezcla de texturas y sabores con productos de la tierra, consiguiendo una propuesta culinaria de buena calidad, pero desmerecida por esa carencias que os relatamos.

Mucho tiene que cambiar la cosa para darles otra oportunidad. De hecho las 3 estrellas de reseña me parecen hasta generosas. Cuando se pagan prácticamente 200 € por servicio lo que se espera es otra cosa y lo que vende la guía es la excelencia que aquí claramente brillaba por...