RESTAURANTE DA FABIO & CLAUDIA — Restaurant in Torrevieja

EDIT: After a horrible and closed-minded response from the owners, I am changing my review to 1*. They might want to watch some episodes of Kitchen Nightmares as I think they would be a great candidate.

We have tasted "true neopolitan pizza" in Italy and I can tell you right now that this is not even close. And a dough that is cooked will spring back once it has been held. In the photo, there is no pressure on my hand, I am simply holding a piece of undercooked dough. I do not care about all of the technicalities behind your 4 day aged sourdough and hydration percentage. The dough was raw in the center and that is nothing but a fact.

I think the owner's attitude in their response is a big enough sign that things need to change. You may be a family business, but you are still a business. I never questioned their hard work either, I gave honest feedback and they decided to explode in anger and with a lot of unnecessary commentary and insults.

ORIGINAL REVIEW: I've been a bit hesitant about leaving a bad review considering the usual responses from the restaurant on other not-so-good reviews.

Seeing as the restaurant had 4.8 stars and was in walking distance to our home, we decided to give it a try, we love italian food. The staff is friendly and the atmosphere and tables in the back garden was very nice.

On to the food, the overall presentation was good. I've never had flowers on a pizza before, but alongside the basil it was a nice touch. The taste of the pizza was very nice, but that is as far as it goes. The bottom of the pizza was incredibly thin and there was so much tomato sauce on the pizza that the bottom crust was soggy and just hanging there. The crust on the outside of the pizza was very thick which resulted in the inside of the crust being doughy and undercooked even though it was slightly burned on the outside.

The pizza was served on a wooden board, which at first looked rustic and nice, but it was terrible to eat from. This resulted in my knife slipping, and due to the big amount of tomato sauce, the sauce flew across the table, on my dress (had to immediately have it rinsed when coming home), and even on the floor. I am by no means a clumsy eater, so this was a very new experience to me. I'd much rather prefer a regular plate.

Another guest at our table had the same experience with the pizza being soggy at the bottom and burnt on the edges. They did not finish it.

During our stay, we witnessed a waiter that we assumed was very new, but I think it is worth a mention. They were incredibly clumsy with bottles, glasses, and serving in general. Bottles and cutlery  fell on the tables and the ground causing disturbances. At the start, when we got our glasses, we also noticed that the inside of the glass was greasy, and we later witnessed why. The waiter lifted the glasses from the top with the thumb inside the glass and the other fingers on the outside of the rim. This is not sanitary at all. I have previously been a waitress for 4 years and handling glasses like this would get you reprimanded immediately.

At the end of our stay, we decided to skip desserts as we were no longer hungry. The waiter cleared our table, almost spilling the food in the process. We asked for the check (and specified we would be paying with card). I think he forgot about us, because after 15 minutes we still had not been able to pay even though the waiter had been serving drinks and cleaning other tables in the meantime. We waved down a different waiter and finally got the check. One of our guests had ordered another glass of wine, but we noticed later that this glass of wine was put into the system as a soda instead. It would be completely fine if it wasn't for the soda being more expensive than a glass of wine.

We had high hopes for this restaurant and wish we had a better experience. Maybe it will be improved at a later time, but for now we will...

Hoy, decidimos ir a celebrar el cumpleaños de mi madre a este rte ya que antes de unas obras que hicieron, fuimos una vez y nos encantó. De antemano habla una persona que se ha criado en el sector y perteneció a él hasta Diciembre del pasado año que sale d el. Bueno, después d + de 1.30hrs d espera (llegamos 20:30 y "comida" en la mesa a las 22:15) y solo 4 mesas en el local, nos traen la comida dejandose x traer el plato d mi cuñada. Cuando comunicamos que falta su plato, nos dice la dueña/mujer del chef que magicamente y despues d sacar spaghetti a 2 personas d nuestra mesa y a medio local, no queda spaghetti y que si después d tanta espera, a mi cuñada no le importa + fina la pasta. A ella no le gusta pero bueno, hay hambre y acepta. Al cabo d 15 min sale el plato d mi cuñada y bueno, todo rico y se nota el casero pero ese.. desde lejos se veia q 18€ nos iban a cobrar x el plato q NO era fresco. La camarera escucha q en la mesa decimos q no vamos a voler, q la primera vez fué increible, vaya decepción etc y bueno, decide meter la oreja y aquí si... Le comento lo sucedido en alto a ella y se pone a chillar (HABLAMOS DE LA DUEÑA Y DE UN LOCAL QUE NO LLEVA ABIERTO MUCHO TIEMPO) diciendo que es casera y bueno la que se lió... después de una trifulca "leve" se dispone a irse a la barra, nosotros seguimos hablando tranquilamente y coje, se gira y empieza a chillar por todo el local, delante de todas las mesas y clientes "esto no es McDonald's, McDonald's es alli" repetidamente y cada vez más alto y arrimandose más a mi super agresiva. Como una niña de 15 años.... Tuvo que salir el chef/marido a pedir disculpas, decirme que si ponía la reseña QUE LO ENTENDÍA y que el plato de mi cuñada, no lo cobraría (cosa que fué así). Definitivamente, después de solamente ir una vez hace meses y recomendarlo mil veces a toda la gente que conozco, por mis rr.ss etc, 0 recomendado... Fuimos a celebrar el cumpleaños de mamá y pese a llevar velas etc, ni quisimos pedir postre ni nada, no merece esa camarera/dueña ni un euro más nuestro. Habeis perdido unos clientes que estaban deseando que estuviera reabierto para ir con toda la familia asiduamente por lo que nos gusto y no, nos perdisteis a nosotros y a todo aquel que nos rodea. Trato pésimo. Si la dueña tiene una situación complicada que la hace ponerse histérica y enrabietada como una niñita cuando le comentan un fallo grande que tienen... que se replante el trabajar allí o no. Yo contrataría a alguien de ser así y saldría de la hostelería porque te vas a terminar cargando el negocio.

Respuesta a su contestación: Desde Junio de 2023 hasta Marzo de 2024 han pasado meses para contestar ¿no? Vaya, hablamos de hacer el ridículo justamente la misma camarera/dueña que salió histérica viniendo hacia mi con intención de pegarme por traducir lo que mi familiar que no habla español decía y que era simplemente, decir que la pasta no era la correcta y que esa pasta, no parecía casera. Dudo mucho que mi madre le dijera nada ya que mi madre es una persona incapacitada. Gracias por pensar en ella igualmente, dice mucho de los dueños de un restaurante que se dediquen a contestar reseñas negativas un año tarde y mentiendo a la familia por medio....Ya que la metes, te digo lo mismo q te puedo decir en persona, tu marido sí q es un hombre d los pies a la cabeza. Tu marido salió a pedir perdón a TODA la mesa por tu actitud agresiva y x supuesto, dijo algo q sobraba (pero que demuestra lo visto y lo leído ahora) 😅 y era simplemente decirnos q te disculpasemos xq estabas teniendo 1 racha muy mal psicologicamente y estabas agresiva con ellos y con muchos clientes. Antes d alardear y revalorar clientes, mira tu ombligo y acepta tus errores también. Ciao 😉 BONUS: A MARZO DE 2024 PERO LEIDO EN MAYO DE 2024 EL MARIDO ME HA HABLADO X FACEBOOK. ADJUNTO FOTO. SÍ, EL MISMO QUE DIJO TODO LO Q DIGO👆🏽, EN PÚBLICO DELANTE D TODA NUESTRA MESA. NO PARECE TAN BUENO COMO PARECÍA. Por mucho q vuestra respuesta a este post la cambiarais, hice captura y ahora sí que sí, os vais a ver en 1 buena....

First of all this is THE best pizza/food In Torrevieja. The pizza is as authentic as you can get along with the other food options which are sooooo tasty. Highly recommend the boneless chicken legs. However as a pizza fanatic I ordered my own selection of ingredients and the staff were only too happy to oblige. Now I make my own pizzas in the UK and have studied the art of dough for many years. I knew the dough was BIGA and the owner was happy to confirm this. You might wait a little longer for your food to arrive especially if it’s a busy period but when it does arrive you can clearly see not only the quality of ingredients but the love that has gone into making each dish you order is clear for all to see. The food was unbelievably tasty and I have attached pictures. The waiter was friendly and worked hard to make sure we had whatever we needed. Coffee was also amazing!!!!! I can only highly recommend this place and we will definitely be coming...