Coffee & Day — Restaurant in Valencia

I was a frequent client of this place but will never come back anymore. I have ordered a pastry to eat in and apart from that I asked to give me a coffee to take away, because I was planning to leave quickly. THEY SAID OK and charged me. A few moments later I’m seeing they made everything to dine in. I said that my coffee was to take away. They said “yes we know but it’s against our policy”. I said that when I was orderj c no one said anything and this is literally not what I asked. They said “ok we will do it this time but next time we won’t”. For my money they made me a favour. For sure, they won’t do it next time simply because I’ll never come back. Guys, I don’t care about your UNANNOUNCED policies - if I ordered position “A”, you accepted, made me pay for “A”, don’t prepare me “B” without an announcement, please. This is a simple disrespect that could have been avoided if you said it in the beginning. But then I wouldn’t buy one of the things, right? :) by the way, selling water in glass bottles would be a way more ecological initiative to begin with. Or serving the donut I bought to EAT IN on an actual reusable plate and not on a single-use plastic-covered cardboard plate. I’d be perfectly fine if you informed me in the beginning, but after you took my payment - it’s done. Even after, if only your worker said it nicely, but she preferred to talk to me in attacking way and bring up invented policies that go against basic...

The employees were very kind and waited while we figured out what to have to eat. They answered all of our questions and were very patient.

In terms of food we got a cheese roll and a croissant with two smoothies. The croissant was good and had a balance in flavor and flakiness the cheese roll was greasy and not too enjoyable

The smoothies weren’t great. We got one smoothie with water one with milk.

Milk smoothie - it was a berry smoothie and it had no berry flavor and all I tasted was milk

Water smoothie - it was a passion fruit mango smoothie and there was hardly any flavor. It tasted like water.

This wasn’t the best experience and it could have been better overall 3/5 I was not mad nor happy...

Soy habitual de los jueves en este comercio y hasta ahora no había tenido aparentemente queja, sin embargo hay que decir también cuando algo no nos gusta y no se nos da un trato como clientes que nos hace sentir bien.

Una de las tardes una de las chicas me puso un café con leche equivocado, yo no me di cuenta hasta que ya casi lo había terminado, me sentó muy mal pues soy intolerante a la lactosa. Se lo hice saber me pidió disculpas y me dijo que me pondría otro sin coste el próximo día. Estás cosas hay que tener cuidado, si un cliente pide un producto hay que asegurarse, pero bueno todos nos podemos equivocar. La cuestión es que no la he vuelto a ver y nadie en concreto un señor que atiende, se quiere hacer cargo de ese café. Es algo sin importancia y no lo es, yo podía haber puesto una reclamación y no lo hice pero ahora me están evadiendo algo que es quedar bien y fidelizar a un cliente. Lamentablemente este sitio no tiene ese espíritu, parece más de paso. Otro día para rematar, entré a tomarme un café con leche e iba comiendo un trozo de pizza que traía del trayecto y me hicieron salir del local rápidamente. Me quedé a cuadros. Me sentí fatal, y no comprendo cómo una norma supuestamente puede estar tan por encima del trato a un cliente habitual. Además aquí nadie se hace responsable de dar la cara. Así que cuídate de no estar conforme pues vas a recibir un trato de mero objeto de negocio. Van a lo que van, sin conciencia de nada. Esta es mi...