KFC — Restaurant in Central Province

KFC on Sri Dalada Veediya in Kandy offers a familiar fast-food experience with some notable strengths and areas for improvement.

🍗 Food Quality

The menu features the classic KFC offerings—crispy fried chicken, burgers, and combo meals. The chicken maintains the brand’s signature taste, and the food is Halal-certified, catering to a broad range of dietary preferences. However, some patrons have noted that the food can be overly oily, and certain items may not meet the standard expectations of international visitors .  

🧑‍🍳 Service

Service experiences here are mixed. While some customers report prompt and efficient service, others have encountered issues such as inattentive staff and delays in order processing . The inconsistency in service quality suggests room for improvement in staff training and customer engagement.  

🧼 Cleanliness & Ambience

The restaurant’s cleanliness has been a point of concern for some visitors. Reports indicate that the dining area can be overcrowded and may lack adequate maintenance during peak hours . Enhancing cleanliness standards could significantly improve the dining experience.

📍 Location

Situated in the heart of Kandy, this KFC outlet is conveniently located near major landmarks like the Temple of the Sacred Tooth Relic and the Kandy City Centre shopping mall. Its central location makes it an accessible option for both locals and tourists seeking a quick meal . 

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✅ Pros • Central and accessible location • Halal-certified menu • Consistent KFC flavor profile 

❌ Cons • Inconsistent service quality • Cleanliness issues during busy periods • Food may be overly greasy for some tastes 

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In summary, KFC on Sri Dalada Veediya serves as a convenient spot for those craving familiar fast food in Kandy. While it delivers on taste and location, attention to service and cleanliness could enhance the overall...

This public comment to express my extreme disappointment with the staff at your branch on the evening of 12th December 2023. I had a terrible experience and was appalled by the way your employees treated their customers.

Firstly, the level of customer service was abysmal. The staff seemed disinterested and lacked basic etiquette. They were rude, unresponsive, and showed a complete disregard for the customers' needs and concerns. It was evident that they were not trained in providing satisfactory customer service.

Additionally, the wait time for my order was excessively long. Despite a relatively empty restaurant, the staff appeared inefficient and unorganized, leading to extended delays. This lack of professionalism and efficiency only added to my frustration and disappointment.

Furthermore, the overall atmosphere of the branch was severely lacking. The cleanliness of the premises was subpar, and the tables were left unattended, creating an uninviting and unhygienic environment. This negligence further reflects poorly on the branch and its commitment to maintaining customer satisfaction.

As a loyal customer of KFC, I expected a much higher standard of service from your renowned brand. The experience at your Kandy branch on that particular evening was far from satisfactory. It is disheartening to see such poor quality of service and disregard for customer experience.

I sincerely hope that you take my feedback seriously and address the issues that I have raised. Improvements must be made to enhance the customer experience at your branch and uphold the reputation of...

Hello KFC Team We are always going gampola kfc and we meet very generous girl name CHATHURI her role there as a supervisor as I think And after few weeks we went kandy KFC we found her there and just want to say she’s very kind and and very helpful person and really do care about the costumers personally and she will always beside for your every request with kind smile and with warm welcome and main thing we see about her she don’t have a show off am the supervisor we show one time she sweepings the floor with broom when other staff busy I will really like to offer her job in my hotel in Dikwella as a my restaurant manager if she like really we need like this people for the company and I see from her she not working for position or salary she do really good job for the company honestly as her home I wish one day she will join with my company.and KFC group really lucky to have such a person like a CHATURI as...