La Serra Ristorante Pizzeria — Restaurant in Circolo di Lugano ovest

This was my favourite restaurant, unfortunately today was a disaster. The waitress was really nice but the younger cashier lady was very disrespectful. There was a mistake with my bill so while I waited for the waitress, I stepped aside and allowed the next customer to pay. Once the mistake was fixed, I tried to pay and the cashier said that all these people needed to go back to work so I will have to let them all pay before me. I was furious and told her that I was only being nice when I allowed one person to go ahead of me but she ignored me and took care of three more bills before allowing me to pay. I said ironically to her « anyone else you’d like to let in front if me? » and with a little sarcastic smile she replied « that’s up to you, if that is what you’d like to do ». I was furious (no language issue here since this was all in Italian). So I had to wait to the side with my 1 year old until all these people that were in line behind me had paid. Then, she overcharged me again with still no apology and the waitress had to come a second time to help her do her job. I was absolutely going to overlook the 3 hairs in my fruits (which the male waiter exchanged when I showed him, although no apology was given); the eggs were covered in salt, although I specifically asked for no salt cause of health reasons (which was rectified without any problem). All these mistakes: hairs, salt, bill, had never happened before so I was definitely willing to try again but the cashier made me never want to come back. This is really a shame cause my whole family and some of my friends used to...

I have been going here for many years. I usually have a pretty good experience. I feel that the food and the service have gone downhill on my last few visits though. During my last visit, in particular, the waitstaff was not only unfriendly but the service felt downright rude and disrespectful. From the very moment we entered, everyone at our table agreed that we all felt like unwanted guests.  I think they were very busy as it was quite full, but no one should feel that way when they go out to a restaurant. About the food: The item I ordered tasted bland and I did not even eat half of it (it's an item I've ordered many times before, and it just wasn't the same on my last visit). My husband's pizza was burnt on the bottom but undercooked on top. The sausage on his pizza was still quite raw and he had stomach pain in the car immediately afterwards and a bad belly when he got home. I'm very sad, as I've liked La Serra very much in the past, but my family all agreed that we would not like to ever go back again. We just felt so bad after our visit, it was such a disappointment. This review is not meant to be vindictive, but a candid glimpse into our experience, which hopefully might help the owners know what some of their long time customers have been...

The menu is super detailed on what’s gluten free or not, which I really, really appreciated. Loved the appetizers. But then the food quality started going downhill. The hot chocolate was warm, almost room temp. I almost sent it back. I read someone else’s review that this was the best gf pizza they’ve had. And I believe them, it was a good bread. No char though but good bread. Its just the cheeses on the 3 cheese pizza were not good. I ended up only eating the crust because the topping was inedible for me. My partner got a regular pizza and liked the crust and prosciutto, but said the tomato sauce was just tomato puree straight out of the can. And absolutely do not get the chicken tikka masala. My MIL got this and i tasted it and it was very unseasoned. And the rice was hard and undercooked. The decor inside is really nice though so you would think the same love would go into the food. But now I rather go to the McDonald’s...