Restaurant Zur Sennhütte — Restaurant in Kandersteg

Without any doubt the most terrible customer experience we ever experienced anywhere in the world. When entering the restaurant with the intention to order, in the knowledge these type of mountain huts at touristic places often don't offer table 'service', I was immediately shouted at that I had to be patient, without us making any request to anyone. The command to be patient was immediately repeated in a military way to our whole family waiting patiently outside for someone to come by. On top of this extremely arrogant and unfriendly behavior of the waitress, and on top of the terrible prices, the attached image of the bathroom's door greatly describes the 'friendly and hospitable' character of the restaurant and staff (despite being only reachable for customers with a key received from the staff on specific request, which I can well understand in this touristic place where the owners chose to practice themselves) . Anticipating the reply of the owners below, we wanted to share this information to warn potential future customers that there are way better options very close at the lakeside where visitors are treated in a human way. That's how reviews work. Bad behavior can sometimes have consequences. Please make a better choice and pass by this...

Restaurant Zur Sennhütte is more than a delicious restaurant. It's a gorgeous lookout over Oeschinensee. For those reviewers that think their prices are a little high, what price do you put on that amazing view?! It's a fun, family affair where you feel like you're at a family gathering more than eating out at a restaurant. It's the lively conversations, light-hearted humor, and warm interest in their guests. It's that taste of home-cooking presented with pride. It's an experience more than a meal.

We stopped by for lunch... but ended up with a celebration. It was my birthday, and our sweet server (I believe her name is something like Natia, but I apologize since I've probably butchered the name!) made me feel like a king. Small touches... a plate of chocolates... a shot of superb schnapps... made our visit so very special. And the food... just so excellent!!! Thank you to everyone at Restaurant Zur Sennhütte for making my wife and I feel like part of the family. To anyone considering a visit...

Eat here and had the hamburger which was on the menu. It was so gross (looked like a school cafeteria hamburger with some strange sauce) along with some fries and a beer and so water. Total cost was 45 chf (almost $50 euro)! And they don’t even provide water for free! If you want a cup of water you’ve got to buy it! Unless you’re looking for an expensive drink I’d suggest you avoid this place and eat somewhere after you leave! Everything here is outrageous and not good!

I am now getting responses from the owner claiming that they did not have a hamburger on their menu! I know what I bought and I know it was both outrageously expensive and not good! I will not apologize for bad food and feeling like I’ve been ripped off and I do not appreciate being talked down to like I was a child! I hope others read this and the response from the owner and see for themselves what they can...