Starbucks — Restaurant in Kloten

Suzi is the embodiment of what every barista should be – the perfect balance of skill, warmth, and dedication. From the moment you approach the counter, you can feel the positive energy she brings to the café. Her interactions with customers are simply exemplary, always making each person feel seen, valued, and cared for.

Suzi’s genuine love for her job is evident in everything she does. She consistently goes above and beyond, not just to serve coffee, but to create an unforgettable experience. Whether it’s preparing each drink to perfection, remembering the names of regular customers, or offering a kind word, Suzi’s attention to detail is unmatched. It’s rare to see someone so committed to making sure every customer leaves with a smile on their face, but Suzi does it effortlessly every day.

Her ability to work under pressure while maintaining a cheerful and friendly attitude is truly impressive. Even during the busiest moments, she handles multiple orders with grace and efficiency, always focusing on customer satisfaction. It’s clear that Suzi doesn’t just work to finish the task – she works to ensure every person has an amazing experience.

What really sets Suzi apart is her natural rapport with children. It’s evident that she has a special way of connecting with kids, making them feel comfortable and excited to visit. Parents can’t help but notice how much their children enjoy their time at the counter, and they too leave happy and satisfied. It’s not just about the coffee – it’s about creating a welcoming space for families, and Suzi does this with ease.

In addition to her technical skills, Suzi is a true team player. She is always ready to help a colleague, offer support when things get busy, and contribute to the overall positive atmosphere in the café. Her infectious energy, positive spirit, and unwavering commitment to service make her an exceptional barista and an irreplaceable part...

My worst experience in a Starbucks so far: I ordered an iced latte, a hot chocolate, a pain au chocolat and a bagel with salmon. I also asked for a receipt for my payment which was a little troublesome but it worked in the end. My hot chocolate came ice cold. So I returned it. The lady didn't know how to make it hot so a co-worker helped. Then we didn't get the bagel. So I asked for it. The lady that took my order and typed it into the cash register didn't believe that I had ordered one, so I showed her the receipt. It was on there. She brought the bagel heated. I said that I didn't want my bagel with smoked salmon heated. Another co-worker said that this bagel was OK because it can be ordered cold or heated. So I told her that I wanted it cold and never asked for it to be heated. So she went and got me one. I think she just assembled it quickly because it looked quite different from the other one. It seemed to have like only half the amount of salmon in there. But anyhow I left and my co-traveler and I went to eat our food. The hot chocolate was far too sweet - the sweetest one I've ever had - and the bagel with salmon was quite dry. We both decided to avoid Starbucks...

Who knows how many times at Zurich airport, a couple of times privately, many more times on business. This time, this second variant. I love going to Starbucks for coffee, and I did the same yesterday morning. I was with business friends, after a long trip, where else but to Starbucks. We needed the perfect coffee. What made me happy, like the few times I've been there, was greeted by Suzy with her smile. Ah, that woman, it wasn't even seven o'clock in the morning and she was smiling, super helpful, professional and wonderful. Not everyone knew what they wanted to drink, Suki is a real professional here, with her recommendations they all got coffee to their taste. Suki also gave us a great offer, because we also wanted to try some cold drinks, to get a 50% discount on every other drink. What an offer, impossible to refuse. What I would recommend to everyone when they come to Zurich airport, the direction of Starbucks, at Suzy's, for a perfect coffee with a smile and a really fascinating energy. And rest assured that if you don't know what to drink, Susie will help you solve the dilemma. This is not just my opinion, all colleagues are...