Rothorn Ristorante Pizzeria — Restaurant in Zermatt

We booked a table for 11:45 for 4 for my husband's birthday lunch. My friend and I arrived on time and took drinks order. At 12:00 the manager came over to ask when the other two are coming as this table is reserved in the next hour and was rushing us to order. (I guess they expect us to finish our lunch in an hour and 15mins?) A minute or two later the crew arrived and we ordered quite a lot which took our dining time to over an hour. No one rushed us by then but the manager in the end had to tell us how he went out of his way to rearrange the tables to accommodate us... In my opinion that duty comes with the job title. Overall the experience was underwhelming as we felt rushed and were of...

We ordered lasagna and fettucini to eat. The table next to us ordered a minute before us and already had their food within minutes whilst we are still waiting for our food now and it’s been more than an hour. We have to go somewhere in Zermatt town after this and really hungry at the moment. We even had to asked for the complimentary bread as we saw other tables got it besides us, they can’t even be bothered to offer. Would never recommend this place - a very bad experience !!! Please improve your service. Is it because we were the only Asian people at this restaurant ? TWO THUMBS DOWN FOR THIS RESTAURANT AND THE LADY WHO TOOK OUR ORDER who never responded when we asked when is the...

I booked in person with the head waiter/restaurant manger at the restaurante for a 1.30 lunch for 10 people. We turned up on time and very abruptly told by him there were no spaces. When I questioned this he became very angry and started shouting at me, became aggressive and threatening . I was shocked and upset as were the rest of the party. They were clearly busy and had forgotten to reserve a table for us. Mistakes happen and I would have accepted this; all he had to do was to politely apologise but seemed unable to do so. This is the WORST EXPERIENCE I have ever had in a restaurant and this waiter is in desperate need of customer care and anger...