Conditorei Hausammann — Restaurant in Zurich

Tldr; Was 4 minutes late, tried to call, lady closed the open door in my face despite knowing I came for my order that I had already paid for. Made extremely condescending gestures.

Never felt I need to give a bad review until now. I am a regular at the Hausammann Bakery near Rigibahn. I go at least twice a week, usually on my way to the University. I recently installed the to good to go app and paid for a surprise bag (8 CHF) to be picked up. Because I always go to the one near Rigibahn, I thought it was that one. When I was there, they checked my order and told me it's a new store. Funny, this one is actually right around the corner from where I live. I asked her if I could still make it, and she said yes, don't worry, I had until 5.30 pm even though the app said 5.20 pm. I tried to call on the way around 5.15 because I had never been there and was afraid I won't find it in time. Nobody picked up, I kept trying, and I was looking for the bakery, which was not easy to find even with google maps. I arrived 4 minutes late. The door was open, and the lady closed it in my face. She knows what I came for and made some crazy condescending gestures and mouthing words. It takes less than 30 seconds literally because I saw it at the Rigibahn, where a guy came, got that surprise bag, and left within my conversation with the staff there (who is very friendly) explaining how to get to...

The slowest bakery in Zurich! Dogs are not allowed, which is a novelty itself in Zurich. I live close by and I’d avoid it if it were possible, but the next bakery is another 15min walk. I pass it by so very often, so I drop by once in a while. My dog has to wait outside of course. Which itself would not be able problem, if this bakery actually had understanding of fast customer service or any service at all. Not only are they unfriendly, you‘d most likely wait 10-15 (at a bakery!!! You get faster service at the post 🙄) to get served. And it’s not for the lack of employees. I‘ve regularly observed three at the same time. But I suppose two like to watch while the 3rd one is taking their sweet time serving customers. Several times I left without ordering as the waiting time was too great. The goods are average, but...

Great place to sit down and work for hours. Some people are complaining about the prices but for me honestly it's worth it. We needed a place like this in the area. I like to come in, get a tea and pastry and work on my laptop. Just remember to get the WiFi code from one of the employees. They don't make you feel uncomfortable and like you need to leave after you're done eating. Have been happy with the service till now. I've only come during the day (late morning-late afternoon/early evening) and it's usually quiet and calm. Also side note: they have a little corner for kids to play with some...