Seashells Millennium Hotel - Best Hotel in Dar es salaam — Restaurant in Dar es-Salaam

I stayed here 4 nights with my husband and my mom. We got the executive suite so that she could have a private bed. The place was decent however, there were a few hangups.

Cons: 1. The room had a stinch of roach/bug spray as we entered. 2. The hotel notified us of a scheduled fumigation during our stay. I'm happy for the effort to keep pests under control (because there were some small roaches and even one came from the electric kettle when my husband went to make tea). 3. Breakfast was included in the stay but, on the first two mornings we came down for breakfast multiple people would ask us over and over what room we were staying in. My mom became very irritated on the 2nd morning when three people asked her what room she was staying in in less than five minutes. So, the following mornings I chose not to go down for breakfast because I didn't want to say anything rude if they continued to ask all throughout breakfast. 4. Laundry service is ridiculously expensive. I would never pay that amount to ANYONE. I wish there was a self serve laundryroom. So, unfortunately we had to pack our dirty clothes and take it with us. 5. The driveway to get to the hotel parking lot was horrific. I have a vehicle that I recently purchased here in Tanzania and my vehicle was scratched (by bushes) from the front end all the way to the rear because the driveway was so narrow due to cars parked along side the ONLY way into the parking lot and we were trying to avoid hitting the vehicles. Furthermore, the parking attendent for the "business building" tried to make us pay for parking because she didn't believe we were exiting from the hotel. I know that this is not the hotel's fault but guests need to be prepared for what they will endure when coming and going from the hotel if they are driving. Driveway situation may improve due to the roadway currently under construction.

Pros: 1. The staff was very nice and Christopher and Mohammed were exceptionally very helpful. 2. The administrator (boss) was very caring and checked in on our experience. 3. There's hot water, there's Air-conditioning and the food was good. 4. There are banks, ATMs, stationary (for printing), driver's license place and other useful...

If it were possible to give negative stars, this hotel deserves it. Instead of being the “best hotel in Dar”, it instead is one of the worst hotels I’ve stayed at anywhere in the world. While the rooms aren’t horrible (although definitely not nice, and infested with cockroaches and mosquitos), what really gives this hotel the -1 star it deserves is the service and attitude of its employees. From the manager, to the receptionist, I honestly have never seen such a mix of incompetence and lack of caring at all about someone’s job and customer service. The hotel employees don’t listen to you - when you ask them for something as simple as one invoice (6 times I might add), they literally just decide not to do it, then take nearly an hour to, in the end, not provide you with one invoice. When you want to print something, they print it all off on some of the worst quality paper I’ve ever seen, with multiple horizontal lines, and then tell you it costs $1 usd per page (a price not charged anywhere in the world). They offer a shuttle, but it costs $45 usd (5x the price of an Uber XL). They are unwilling and incapable of providing the simplest, most basic things, that would be provided in a one or two star hotel. All of this with one of the worst attitudes I’ve ever seen at any hotel, anywhere in the world. The manager is rude but mostly incompetent and just doesn’t care about his job. The receptionist, on top of literally not doing anything you ask, looks at you like she wants to hit you and has the worst attitude of any hotel employee I’ve ever seen. In sum, a two star quality hotel with the customer service of a prison. They really need to take the money they get from ripping people off, and invest in a customer service and basic computing tasks course....

Friendly staff, dysfunctional establishment

A bit going on here. Hotel is in a decent location. 15min drive to Oyster Bay area/Coco Beach. Hotel amenities are about 75% marked up from other areas. Expect to pay double or more for food than what you would pay just a block away. Breakfast is ok at best. The wifi is non existent, completely. The TV has 11 channels, 2 did not work. On our first night in our room we had to call for an additional towel. Then found that there was no water to shower. Waited 20mins for staff to fix it, then there was no hot water for 30mins.

Day 2, housekeeping took our towels around 1245p. We asked for replacements, which were taken from the room next door. The towels were gone by mid afternoon. We had to call to get towels later that evening.

Day 3, housekeeping came at 9a to take towels. They do not exchange towels, only take. We refused until we were ready. Later that day we had to call for a towel.

Day 4, we asked for a "do not disturb sign" at around 645a. We were told "there aren't any available right now, maybe later"... We were disturbed 2x before they brought the sign. Once in which housekeeping actually walked into our room while we were trying to sleep.

Instead of buying more towels. They outsource their laundry, it goes out before noon but doesn't return until after rush hour, maybe 6p.

Check out: We booked months in advance, with credit card. We knew the charges and had that set aside. They never took the payment. We were told the CC machine was broken when we inquired. On check out day, they agree we can use the card (this was supposed to be already processed). SURPRISE there's a 5% fee for using a...