Chocolate Factory Pattaya — Restaurant in Pattaya City

As the name, this place has an interesting concept. The outdoor seatings are ideal for sunset view with fresh breeze of the ocean. Milkshake is delicious. However, there are several things can improve. I visited on a not so busy weekday dinner, only 2 tables outdoor including mine, but it was so difficult to get the attention of the waiter. Food is good but it took almost 30-40mins wait. Quiet expensive and not so happy dining experience. Post dinner, it was nice to checked out the chocolate shop and grabbed some chocolates..unfortunately the chocolates were not so good also and almost every flavour we wanted were not available per asked. I thought the staff could have informed the unavailable flavour in advance or note it on the order form. Parking is free and available infront...

The service is really slow we waited for ever, when the food arrived fried rice with crabmeat. We found 2 pieces of crabmeat. And the taste is undergrownd bad. And for that u pay 320 thb kinda over priced. The matcha late with still matcha powder in it. Was the next disaster. The lemon lava cake( no lava) was good the ice creme hmm let’s say it fits to the other food. Apart from serving sweet and ice before the hot curse is the service really bad and not acceptable. I don’t know how they stuff get trained here and I didn’t saw a manager or supervisor. Food service with out cutlery is an other bad point. Don’t get it why that restaurant is famous. For bad service and food in my eyes and I’m a head chef since more than 20 years. First and last time...

Second visit and second time I have had to revise my order as they do not have my first or second choice. The food itself arrives fast and is ok. I notice many other reviews comment on the menu choices not being available. I wonder why this is? Could it be a corporate cash flow problem, not wanting to stock produce? I also wonder if the Chocolate Factory Head Office reads these reviews? If they do, then why dont they improve things? If they dont read them, why not? Do they not care for customer...