Sands Cafe — Restaurant in Pattaya City

I would like to express my huge dismay towards this restaurant and their management. It used to be my favorite spot but no wonder now there’s almost no people eating there anymore. A supposed to be peaceful dinner turned into a very unpleasant argument between me and their management. I ordered medium rare Beef Wellington since I used to eat there many times with the same order. I was so hungry and so excited that after a long time waiting I can finally eat. When I started eating I noticed that the meat was quite hard to chew. I went on hoping that I would get a nice piece because I totally understand that steaks cannot be evenly cooked at 100%. As I went further, trying to slice an ALMOST RARE steak but surprisingly so difficult to slice that seem like a fight between me and my food, I tried to give it a chance because I didn’t want to waste food and I hate complaining. So I still tried to eat what I had but I couldn’t even chew properly what I was eating because it’s mostly the bad part of the meat. Eventually I realized that I did not get a good one and told myself I am paying for a food priced 525 baht that was like rubber! So I complained to the restaurant and their server came back to me 4-5 times saying that they couldn’t do anything. instead, they blamed me and told me I should have returned the food the first time I sliced it. Hello it’s a steak? not soup where you can tell right away if it’s good or not. So they told me to either accept the bad food that they served and they give me a 10% discount or I can choose a different food on the menu which I DEFINITELY have to pay on top of everything I ordered. I told them I would pay double the price for something if it’s worth it. I did not go there for a drama but plainly to have a peaceful dinner. This is honestly my first surprising experience in a restaurant. I wasn’t asking for a free meal. I was asking for something worth my money and have a decent meal. I had a very terrible experience in that restaurant and will definitely not go back and NOT RECOMMEND IT AT ALL!

Ps. Funny part was I even asked them to take my plate outside again so I could let the other customers judge it for me by letting them slice one of the most rubberised rare steak I ever had. Told them I would accept my mistake if other customers can try and say I'm wrong. But they declined and told me they already threw my food in...

Located on soi 5 Phratumnak and beach Rd. Great restaurant with indoor and outdoor dining. The outdoor tables are right on the beach. Enjoy sea breeze and great views of the ocean. The staff is fast and friendly. I go here at least once a month because I like the relaxing dining on the beach. The food can be "hit or miss" here: it depends on which dish you get. On my visit two days ago, I had the pepperoni pizza which was very good but, came with a lot of onions I didn't ask for and was not shown in the pictures in the menu. I picked them off and after, there pizza was very tasty. My girlfriend ordered Som Tam and oysters. She had had this dish here several times in the past and enjoyed it very much. On this occasion she felt that the oysters were not very fresh (she didn't eat them). I will go back again in a few weeks as I really enjoy dining in the outdoor atmosphere but, my girlfriend says the next time she has an issue with the food, in the future we will have to find a new...

Sands is one of my favorite spots for chilling vibe good food good atmosphere, im going there often like some of old staffs recognized me. But the organization of service has been not professional lately. The staffs are having service mind but how they work like taking wrong order, food come out late last time me & my bf took our friends to have dinner there and it crowded ofc. My BF asked for the bill 5th times until the bill come to us. He asked the same personal twice & others.

The little things / problems of having service business I think the management should pay more attention to it. you have your own quality food & place don’t ruin just because of how your manage it. Service is one of the most important to get customers heart. Some of customers could stop going there because they don’t like the service no matter how good food you have. I wish my comment could help you get better in some...