Terribly disappointed with overall service at this location (thankfully, I rarely visit this location).

I went through the Drive-Thru Wednesday, February 19th 10:00 a.m. I ordered a box of 10 Timbits. I noticed the price had increased some 8% over the last time. I asked if there was a recent price increase and was told the increase was due to the expiring HST tax holiday. Really? Actually incorrect! I have never paid tax (before, during and after the recent GST tax holiday) on Timbits at other locations. Secondly, I was over-charged (paid $3.27, checked with other locations who current charge $3.19). Not such a big deal, but it's the principle. I decided I would help myself to a few Timbits in the parking lot before heading on my way. To my surprise, I discovered only 9 Timbits in the box and not 10. Went inside and explained the shortage to lady at the counter. She took my box, inspected it and promptly added the 10th Timbit. No apology and with attitude.

When I got home later in the day, I thought I should report this poor quality service; error in food order; and the lack of common sense and courtesy at the counter to Tim Horton's Corporate Customer Care. That was a week ago. The person taking the call took the report and indicated that it would be submitted to the franchise owner. As of today (a week later) no callback, no simple apology, or explanation for screwup or rationale for providing inaccurate information.

I will make all efforts to avoid going back to this location. I do not need the aggravation. They do not deserve my business, irrespective of how small it might be.

EDIT FOLLOWING RECEIPT OF OWNER's (standard, scripted) REPLY BELOW:

1. Classic passing the buck! Owner takes no responsibility or accountability for HIS staff's action.

2. As recommended by the location owner in his/her reply, I tried several times to reach out to Tims Guest Services team to report my experience. Don't waste your time. The Guest Services team is useless. They have no authority or oversight of what happens at the individual locations. They merely refer the issue back to the location owner. You will only get further frustrated and into an endless loop. What a joke! Instead of treating customer complaints as opportunities to improve the customer experience, they merely frustrate and stonewall you.

It is my experience, that the franchise owner of this location is a steadfast believer of the "deny, delay and dismiss" strategy. That is the way they deal with complaints. Have a read of the answers to other complaints. The replies are all the same (they refer you to Guest Care Team). Save yourself the trouble and aggravation, you will be caught in a never-ending loop.