Believed to be a great place overlooking Bosphorus hence did the booking well in advance from abroad. On the day of our dine in with family including children, we contacted them and made sure all set. At the entrance, we were stopped by the male staff saying we won’t be allowed in as one of the children wasn’t wearing smart casuals. In the first place, We were never informed about this at any time and we were completely unaware of this. It was a rainy night and the staff just abandoned us without even giving us any help. No empathy or consideration to the customers. The place may be very good but goodwill is what makes it memorable in people’s heart. We called the reception for help and they seemed not bothered about us, gave us no help. We had travelled from our hotel about 1 hour in the taxi to get to Ulus 29 and we had no idea about the place or where to go next, where to get the next taxi from etc. It was the very first day of our holiday so looking forward to have our evening dinner in Ulus 29 but turned out to be a horrible experience because of the attitude of the staff. Thankfully we could search up and finally went to another Michelin restaurant — where they also said kids not allowed and bookings needed but they gladly received us knowing that we were coming from another country having our holiday.

I don’t recommend ulus 29 for their poor service and unacceptable behavior and attitude especially towards a family coming from abroad in bad weather conditions with children.