Baskin Robbins — Restaurant in Dubai

Today I had visited nth time to this outlet , I will go here for the best customer service and even though I don’t have a mind to eat ice cream for the persons working there before for their friendly and kind behaviour I will buy ice cream thrice a week, but now never before I had this type of bad experience with the staff who is working at this season presently I think he is new I don’t know his name so I’m mentioning the nationality(Pakistani)and doesn’t have even a single knowledge about how to deal a customer I just asked the change for 200 he told that he will not give change and I told keep this 200 and I will buy ice cream then you give the change he was again telling no no no. This is not the first this is third time happened with him from last 15 days, from my perspective he don’t want to work he just want to sit simply and pass the time that is what he is thinking. Previously three times also I didn’t buy any ice cream there due to his nonsense behaviour kindly check with this and give him some proper training to how to handle a customer. Because in this type of outlets staff behaviour is the one which decides to buy the product or not. This time also I...

Went to get an ice cream cone around 2 weeks ago in the evening around 7ish. They had blue ice cream with seasalt and we asked for a scoop in a cone! The server refused to provide us a scoop in a cone, as he said it’s a special promotion and only comes in a cup. We said that’s fine and we would pay for the cup and he could charge us for an extra cone only, but to please put it in a cone. He refused to sell us the ice cream, as he said it’s a special promotion and it comes with a cup only. We discussed it for 1 minute with the server before we left, as the server simply refused, and was not willing to discuss it, nor accept extra payment for a cone. We went to McDonald for ice cream then.

Not sure why an ice cream shop refuses to serve a scoop in a scone - it was a very...

Horrible service!!the mall has a parking system which needs validation from the shop we purchase from.I went to this place tonight..and asked for my car to be validated.The guy there then tells me his phone for validation is switched off!!!he tries to charge it and says its a faulty phone!!I just wasted my time standing there listening to all these excuses .finally had to go to another shop ..get something just for the purpose of validation. To think that a chain as international as BR doesn't have the minimum courtesy to make sure they have the basic gadget needed to make sure their customers go Happy after having their treat..is very...