McDonald's — Restaurant in Dubai

I've been ordering food from McDonald's for months now and recently experienced the WORST service.. It's my first time to purchase using a debit card since I don't have cash with me at the moment. After they deducted from my bank account and I received an sms confirmation that they did, their app had an ERROR and didn't gave me any reference or tracking number for my order.. Called them to have my order delivered but instead wanted me to place a NEW one, the lady that I spoke to was very RUDE on the phone as well.. and as for the money, she said they will have a refund on it after 7 working days.. 7 FREAKING DAYS!!! I DON'T WANT THE REFUND, I WANT MY ORDER TO BE DELIVERED!!! I am very UPSET and DISAPPOINTED.. McDonald's just LOST one LOYAL customer, wouldn't recommend it to...

A very disappointing experience, we ordered through the drive through, and confirmed our meal at least 4 or 5 times, and then we were told the meal will be late, because of an order queue !! 2-3 minutes the man said, and out of courtesy we waited for over 10 minutes, then i stepped to the shop and asked for the meal, which was passed to me, I asked the team whether they checked that all items are in the bag and they confirmed that everything is in order. I reached home and found out that an entire meal did not exist. I called the restaurant 11 times and was answered on the 12 to be told sorry! We will check with the team!!!!! No suggestion to do anything about the mistake what so ever. I promise McDonald’s team not to bother them with any orders what so...

Service and quality is what you would expect from a McDonald's. But this one particular trip here irritated me. Did a stopover from my cycling exercise and parked my bike infront of the shop. After heading inside immediately some staff was touching and playing around with it especially with the lights! First off "train" your staff to respect and not touch personal property! If I left a fancy smartphone, a fancy backpack or a fancy wallet while ordering will your staff touch and play around with that too? Unbelievable and unacceptable behavior from McDonald's staff that dosent make me feel secure with...