Terra Eatery Al Thanya, Dubai — Restaurant in Dubai

We came and asked for a an outdoor table for two . We were given a table that was on the side were people and servers walking by , it was uncomfortable , it was as if we are sitting on the street . Therefore, we asked for a table at the corner that was empty. The waitress mentioned that the table was occupied by a “ lady “ that will be coming back soon . So we asked for a table in the back , the waitress also said it was reserved. It was clear that the restaurant was empty and was not crowded at all .

We kindly asked the waitress that once the tables are available please shift us to it , they agreed and went by .

During taking our orders , we asked again as we did not see any customers coming but they said there is no availability.

Later when they started serving I noticed that no customer /“lady” is coming for the corner table nor the “reserved” tables so I told the service guy that I want to shift as I am not comfortable sitting here .

He went and asked and came again with the other previous guy and said that now the table in the corner is available.

When we got to the corner table it was super clean and clear that no one was even sitting on that table . It felt like they were pushing us away from that specific table . It was obvious that it was not occupied in the first place !

I told the service guy , “ so where is lady ? Is she not coming back ? Or was she not here in the first place ? “ He became nervous and said that she left without paying. Now I did not buy that as it was clear that the table was not occupied.

The restaurant was not crowded at all . We ate dinner and left and no customers came for the “reserved tables” .

The corner table was really beautiful and romantic. I dont understand why they were pushing us away from it . Maybe because we are locals and our requests are not important? Or maybe they are waiting for a foreigner to occupy such a beautiful table as the foreigner is more important to them ?

Lying to customers and telling them that tables are occupied or reserved when clearly are not is disrespectful. I read in another post that terra does not accept reservations. Customers are not stupid.

The food nice but the experience made me consider if I will ever...

I hope the owner sees this. The manager is out of this world. How can you treat a customer like this? Or any human being on the planet. If you keep this manager might as well close the place🤣. Ordered a chai latte that was FILLED with turmeric something the waiter did not mention to me or asked if I would like that or not. I asked to cancel it because it kept my stomach uncomfortable. I didn’t want to change it because I didn’t like anything else. If I wanted a turmeric latte I would’ve ordered it instead of chai latte. There was nothing chai about that latte. The spice was unreal. I asked to cancel it the waiter kept going and coming back going and coming back making me extremely comfortable throughout my whole stay there. I asked the waiter to cancel it. The manager simply suggests to the waiter to add it to the bill. Even though I literally took ONE SIP of it it was full already. And he refused to remove it from our bill. While we are discussing why they would not cancel it since I literally took one sip and immediately called to cancel it the manager kept roaming around our table going crazy and giving us crazy eyes and staring. Instead of coming to the table simply informing us that they could not cancel it and at LEAST apologize. We could’ve been cooperative and paid and left. Clearly he obviously has no experience with managing a restaurant or even hospitality trained. You never should do that to a customer. It is not of the etiquette. Also I left a review on their Instagram and they immediately deleted it🤣🤣.I hope the owner attempt to take this into consideration and try to make it a...

I called the restaurant on Monday 9th Jan 2023 and booked for dinner at 7:30 pm. As soon as I arrived to the restaurant, I asked to see the menu since my friend and I were extremely hungry and wanted to eat delicious food as expected.

After we placed our order, the appetizers came in a decent amount of time and did not take long. Then after 30 minutes, we asked the staff about the main course and they replied "you just ordered appetizers right?". We were shocked and asked the staff to check their notes if they punched in our full order in their system and it turned out that we did order the main courses as well.

It was taking a long time and the main course took forever to come and we ended up waiting for around 45 minutes to get what we ordered. We got concerned and asked the staff about the food and mentioned that we ordered Arabiatta pasta and grilled prawns which normally do not require so much time to get prepared. They replied that they needed extra 4 to 5 minutes but it took them another 10 minutes to get the food.

My friend started eating the pasta and confirmed that it was semi cooked since it was hard and chewy. As a result, we started getting frustrated and did not feel like eating anymore. The staff also felt that they did a mistake and did not even ask us if we liked the food.

At the end, they offered complimentary dessert cake but since we are angry of how the service was bad, we did not even try the dessert.

Not impressed and...