Pizza Hut — Restaurant in Babergh

Unfortunately, after coming a number of times to this restaurant, the overall experience was poor at best this time round. To begin with I had to go and ask for a glass for a drink after ordering as we waited quite some time. After getting said glass, the drink I poured myself was then flavourless. So I had to go and ask for another glass. Now both of these things are minor and if it had stopped there then I probably wouldn't have even wrote this review. Sadly it didn't stop there. We ordered a sharer main and a kids meal. Our main was brought out first (genius!) With no plates in site. So either we had to eat our food off the table or I had to take another trip to the bar to ask for plates (yep back to the bar I go). After sitting there with our mains for around 5+ mins whilst all other adult meals were brought out there was still no sign of our daughters meal! You guessed it, back to the bar to chase it up. At this point I felt it was probably about time to eat my meal. To say it was luke warm at best is generous, that includes the sides. But after everything else I did not have the energy to go to the bar again. Pretty sure at this point i was wearing a hole in the floor. Our daughters meal finally turned up and then i had to spend the best part of 10 mins cooling it down. Imagine they brought it out first, what a novel idea! After finishing our mains we then sat there for around 30 mins before one of us had to then go and chase up our desserts and our table was not clear. Not long after asking a staff member about our desserts someone came to clear our table. She took half of the empty plates away. No dramas, we could eat around the rest! The only thing that could save the experience now would be the cheesecake that we had ordered via the app at the start. But obviously that was not going to happen! We are then told that the restaurant had run out of cheesecake! Firstly, why offer it on the app in the first place, secondly, if I hadn't spent half my time doing laps of the restaurant chasing our food we may have had our desserts sooner! We finally settled on an alternative. If I closed my eyes the cookie dough almost tasted like the cheesecake I had ordered....not. I appreciate that some things cannot be helped, but we turned up when the restaurant was half full so our order should have been fulfilled. A really poor experience and one that will certainly make me question about...

Avoid.

Where to start? Restaurant looked busy upon arrival, but turns out it wasn’t busy, it was just slow. Waited an age to be asked for our order, we had a voucher but couldn’t use it on the app, went to the bar to ask to use it and lady didn’t know, so asked us to go back to our table and wait for them to come to us. They didn’t. We had to go back and ask again. We placed the order and got our food an hour later. Two hungry children. By this point the restaurant was in chaos, Uber Eats drivers waiting, takeaway waiting over an hour and others in the restaurant with no food an hour later…Then, everyone being told their orders are pending all of a sudden, and they cannot confirm when the food will be out, so people can either cancel or wait! Only two ladies in the joint all of a sudden are nowhere to be seen and one guy is dealing with all the flack from customers! Turns out, the Manager was cooking and this line ranger out in the restaurant was from a London branch. The girls who left had finished their shift leaving so many customers waiting for food!!! Apparently they were from a London branch too - this place must be going to ruin if a branch has no permanent staff! All in all, we waited two hours and when we asked when our desserts will be out, the guy said at least ten minutes, I said at least, that doesn’t sound sue coming from him, he literally then said you can go if you want to instead. We had to pay for our food even though we had to wait so long, endure such bad service and then basically be told we don’t know when the dessert we’ve already paid for will be served to us. Astounding! I hope Pizza Hut see this and reach out but maybe their team that look at reviews are covering another...

Visited this evening at 5:30. It took ages to order via the QR code, which wouldn’t accept our voucher as payment. The manager had to manually process it at the till.

Then the problems started. Three of our party were vegan. They ordered a kids' meal for their son, which arrived with pepperoni on top! We’re not even sure if the cheese was vegan (thankfully he didn’t have an allergy).

My partner didn’t receive her pizza until about 15 minutes after the rest of us had started eating. When we asked about it, they brought out a similar pizza, but it was missing the garlic dusting. She pointed this out, so they took it back and returned with her actual (but cold) pizza, which seemed to have been left somewhere and forgotten.

Over an hour later, we were still waiting for desserts. We had to go up and ask for them, as no one attended our table for a long time, even though we were sitting at the closest table to the tills. Two out of three vegan desserts arrived, and we had to chase the third. Our own dessert never arrived, and after asking about it four times, one staff member told us it was "being prepared." So we waited. When we asked again, another staff member admitted it hadn’t even been put in the oven. Finally, 45 minutes later, we received our dessert, but by then we had to take it as a takeaway because it was past our kids’ bedtimes.

Throughout, there were no real apologies, and the staff seemed miserable and unenthusiastic. The food was good (apart from the cold pizza), but it was embarrassing to have to chase things multiple times and spend three hours waiting around. Considering the very high cost that you pay these days for Pizza Hut it's not worth the month at all.

Definately won't be...