Domino's Pizza - Basildon - Laindon — Restaurant in Basildon

The Pizza's are normally really nice, but........

Appalling delivery service and non-existent customer servic e...AVOIDI Icompleted my first Domino's Pizza order via Just Eat 17.18 on 25th November 2022. The order was immediately acknowledged and I was given an estimated delivery time of 17,45 to 18.05. At around 17.45,l received a message saying that the driver was on his way. At 18.27, I phoned the restaurant since my order had still not arrived. The phone continually rang and then the call was dropped. I tried again and it was eventually answered and I explained the problem. Igave the order number and was told that there was no record of it. I then had to spell and repeat my address 4 times and lwas then told that the d river was on his way. I was then told that my order had not been dispatched since it had not been put through. I received no apology. I was advised that the order would be processed. I was given no indication as to when I could expect to receive my order. When Iasked, I was told around in around 1 hour 15 minutes. The order eventually arrived at 20.00, a further 15 minutes after the promised time and over 2 hours after the initially advised estimated delivery time.

submitted a complaint via the Domino's Pizza website and to the CEO. I received very short dismissive responses stating that I should contact Just Eat.

No apology. No explanation. No goodiwill gesture, No understanding at allof the meaning of customer service. Domino's Pizza is utterly appalling, not just in terms of its delivery service but even more seriously in its complete lack of any customer service when issues and...

I thought Domino's was the best? People use to fuss over how good Domino Pizzas were. Expensive for what they are too so you expect the best right? It seems to me if you deviate from ANY set pizza and customise you are in the lap of the gods. Ordered two pizza yesterday. Wife had a standard menu pizza. No prob. I asked for an American Hot with EXTRA Cheese, Pepperoni and Chilli. You pay extra btw... The person who prepared this didn't put ANY cheese on it, dumped all the chili in one spot and ain't sure I even got extra pepperoni. I'm gonna stick to Asda pizza in future. Really disappointing. UPDATE TO RESPONSE: Funny that the BOX label (Order label?) was clear in stating EXACTLY what I Ordered. Double Pepperoni, Double Cheese and Double Chilli, A shame the Pizza did not reflect the order or box detail. Staff (and ultimately Management)...

Really bad service. Ordered 1pm for a 6pm delivery. App said delivered at 6.30pm, yet it wasn't. Phoned but kept ringing. Eventually got through and they really couldn't explain the lateness making many excuses and after being on hold for 4minutes agreed to recook it. Then about 6.45 the delivery arrived like warm and missing an item. I asked delivery driver to phone manager as we didn't want to accept this if other was being prepared. He couldn't get through to his manager and spent nearly 10mins trying, so we had to accept and we haven't been able to get through since!! Left feedback via app but no option to email and with phones not being answered really disappointed! Cold food with missing items.. not good at all. Update they did bring out the missing item 25mins after...