Domino's Pizza - Wickford — Restaurant in Basildon

Absolutely terrible service! I ordered a pizza on the iOS app and used the ‘we’ll bring the pizza to the car option’. I ended up waiting approximately 45 minutes in the car park that the app directed me to. As I hadn’t heard anything I called to find out why the wait was so long. I was told they were very busy so I asked if they could call me when the pizza is ready so I can come back and pick it up. I never received a phone call and ended up calling them to be told the pizza is ready. By the time I got it, it was cold and dried up.

A few weeks later, I received a £60 parking ticket from waiting in the car park behind the shop as directed by the app. I called to explain the situation and they were very dismissive and asked ‘what do I want them to do?’ No compensation, or even sign that they value my business. I am just sharing my experience and honestly very...

Half hour after ordering online, the shop phoned to say it'll be another hour unless I want to collect. No offer of compensation made. I collected the order and when I got home, found that one pizza was wrong. I phoned the shop to tell them and they said it was my fault. All I was offered was a voucher. To top it off, I later received a text suggesting I tip the delivery driver. I understand that a pizza business will get busy from time to time, but having worked in the industry, I can say that it should be no surprise that they get busy on a Saturday evening at the beginning of the month. Had I been informed of the delay sooner, I could have easily made better...

Ordered over the counter, not very busy in store. Waited half an hour only to be told they forgot me. Listened to a couple of other people moan over the phone whilst waiting. Third time in probably as many months I’ve had issues with this Wickford store. If the staff put as much interest and effort in to making pizza as they do swearing about customers complaining they would be out right class professionals! I decided that a free side wasn’t acceptable, took a refund, went to Pizza Hut and got exactly what I wanted within 15 minutes. Sorry guys, I used you a lot, but now I think I’m not going to...