Ashley Hotel - Wacky Warehouse — Restaurant in Bassetlaw

Came here for our friends children(s) birthday party and if it wasn't for the company of friends and the fact that the kids has a good time, it wouldn't be two stars.

The entire room was freezing with zero heating throughout the entire visit. All the adults were in thick jumpers or coats throughout, including myself and I was cold even with my coat on. My fella gets warm pretty easily and he even he said he was cold.

Despite my friend paying full price, party games weren't included because there was another party straight after and we were basically rushed out the door. I'm thankful that none of the kids were lactose/dairy intolerant because instead of jelly as ordered, the member of staff brought out ice cream.

The disabled toilet had no accessible toilet paper, but instead it was left on top of the toilet itself which a disabled person would not be able to access at all.

We ordered food, including the onion stack which cost over £5 and they were all soggy so most of those were left. The couple next to us wanted to order food to take away but despite being a pub, they didn't offer takeaway boxes etc of any kind.

The staff were practically useless, not even knowing who's birthday party it was, asking other children if it was theirs etcetera.

As stated, if it wasn't the company of friends and this was my party for my kids I had arranged I would frankly be hugely...

Awful experience. Paid £150 for my son and his friends for his 8th birthday party. When we arrived the heating wasn’t working and it was absolutely freezing. Quizzed the manager about this and was told we should have been told at the time of booking that the heating wasn’t working which had we known we would not have booked it. They supplied us with 2 tiny electric heaters which made little to no difference. Wasn’t offered any kind of compensation. We did however manage to get a couple of rounds of free hot drinks for the adults to try and warm them up but only after asking for this. There was only one member of staff who kept disappearing into the pub. Dinner for the kids was the standard chips, pizza, hot dogs and squash. Other than the dinner being served everything else was left up to us to sort out. Absolutely no organisation whatsoever. Will certainly never use them for a kids...

Tried here for the first time last week. I should have gotten onions and peppers on my dish and so should my daughter on hers. We got told that they'd ran out but we didn't get anything extra in their place! Then when I ordered the New Alaskan Trifle. I got told that there wasnt any left and would I like some raspberry with custard. I said " No, i only fancied the one that I ordered, the waitress then said. " I'll go and see if we've got any" 🤷‍♀️...ummm, but I thought you told me that there wasn't any left! So basically, they couldn't be arsed to take another one out of the freezer. First...