Rossi's Ice Cream — Restaurant in Belfast

My son went to the Ice cream parlour and placed an order. When he was asked for his choice of toppings he made the young assistant aware that he had a nut allergy. He attended to the baby he was holding, turned back for his order and saw that it was topped with nuts. He complained about this very dangerous action and a 2nd assistant told the server to scrape the nuts off. After much discussion the tub of ice cream was duely wrapped up and placed in the freezer, maybe to be served to another person. I'm seriously considering further action, fuming........

Thank you for your response. It was two female staff members not a male. This is far too serious and dangerous an issue which I trust will be dealt with by...

Horrendous service. Not sure whether it was the owner or not, 60yr old woman approx, but went in today and got scolded at for trying to order a slightly more complicated ice cream. She first said “your not getting that”, then “no Im too busy not doing it”, then “fine it’ll be a while”, then looked at my brother nastily and shouted “you”?, when my brother ordered the same thing she flat out refused both, had a severe angry look and tone through all this. Then headed down the back and never came back so we left. Hope the owner sees this, it was 4/12/20 roughly 1.30pm. Ive been before and the younger staff were very nice but I’ll not be back. If this was the owner, you should be ashamed at how...

wouldn’t recommend unless you like watery, overpriced, thin milkshakes and cheeky staff. also the add on price on the board was hidden by random junk and instead of apologising for false advertising and not displaying correct prices they will insult you and what you can afford. We left empty handed because we have never experienced cheek like that from a service provider, and we certainly would never give your money to people like that. keep the place tidier guys so when people are robbed blind they at least know how much it’s gonna be ! go to falones instead far better and half the price. also smelled so bad i had to wait outside. AVOID, CHEEKY STAFF,...