Chertsey Restaurant — Restaurant in Borough of Runnymede

Title: Disappointing Experience Due to Rude unprofessional Waiter

Review:

I have been a frequent visitor to this restaurant, often enjoying the delicious food and welcoming atmosphere. However, my recent experience left much to be desired. During my last visit, I encountered a significant price discrepancy between the menu and the bill. Despite addressing this with the manager, the issue was not adequately resolved, and I was left feeling embarrassed and frustrated as I had to pay a few pounds more than the updated menu card they had given me later on.

Upon returning to the restaurant after a couple of months, I was met with even more disappointment. The waiter approached my wife and me in a rude and unprofessional manner, bringing up the previous incident and making us feel unwelcome. Despite my attempts to explain the situation calmly, the waiter continued to be dismissive and confrontational.

The entire encounter was embarrassing and uncomfortable, ultimately leading us to leave the restaurant without dining. It is disappointing to see such unprofessional behavior from a member of the staff, especially considering the otherwise positive experiences I have had here. I believe that addressing the issue with the waiter and providing additional training on customer service could greatly improve the atmosphere of the restaurant.

In conclusion, while the food at this establishment remains excellent, the rude behavior of the waiter detracts from the overall dining experience. I would recommend addressing this issue promptly to ensure that all patrons feel welcome and valued. As we all come to a restaurant to spend a decent buck to feel good rather than be bashed by a waiter. Kudos to the chef for consistently delivering delicious meals, but a change in the attitude of certain staff members is necessary for me to consider returning...

Chertsey Restaurant: A Culinary Gem I recently had the pleasure of dining at Chertsey Restaurant, and I must say, it was an absolutely delightful experience from start to finish. The food was nothing short of spectacular. I started with the chicken biryani, and it was hands down the best biryani I've ever tasted. The chicken was incredibly tender, and the rice was cooked to perfection with just the right amount of spice. For my main course, I opted for the butter chicken, and it was equally impressive. The sauce was rich and creamy, and the chicken was cooked to perfection. Every dish I tried was bursting with flavor, and it was clear that the chefs use only the freshest and highest quality ingredients. The service was impeccable. The staff was incredibly friendly and attentive, and they went out of their way to make sure I had a wonderful dining experience. They were knowledgeable about the menu and were happy to offer recommendations. Chertsey Restaurant is a true culinary gem. The food is exceptional, the service is impeccable, and the atmosphere is warm and inviting. If you're looking for an unforgettable dining experience, I highly recommend Chertsey Restaurant. It's the perfect place to enjoy a delicious meal with friends and family, and I can't wait to go...

I went to this Restaurant last night with my husband and two children one of my children is autistic which I didn’t make know to the restaurant as I didn’t feel I needed to when we entered the restaurant at 6 pm there was two other guests in the whole of the restaurant my son started to have a bit of anxiety and was making a bit of noise before we could even order drinks a member of staff walked up to us and basically said can we try and keep my son quiet I said it’s hard kids are kids but will try and he basically said no we had to keep him quiet as he had other guests coming in at 7pm and then I said so if I can’t you want us to leave and he said yes you’re going to have to leave so when I made it known that my son was autistic and thank you very much for singling out disabled people are making me feel like my child is unacceptable and I walk out and left I think it was discussed in the way that I and my son was treated considering the restaurant didn’t have anyone in and I would not recommend this to anyone who was go in here with kids especially kids...