Soya Oriental — Restaurant in Borough of Runnymede

Have always used this Chinese takeaway for more than 8 years but after the way I was spoken to by the woman answering the phone tonight when I advised them some of my order was missing and was told the driver would bring the rest I'm 45 mins and I refused it as the food would be cold and I asked for a refund she then told me I couldn't have a refund only a complementary order next time which again I refused given they had failed on their delivery to then be asked in a very sarcastic manner 'are you ok' to which I replied actually no I'm not I'm not well and half my food is missing she then told me i cant keep the duck and get a refund which id never asked for and I said fine I will leave it on the doorstep and she said she will collect it in 45mins she then told me to stop being rude which I wasn't..she then put on a very sarcastic voice again and thanked me for me call! Really bad attitude and you have now lost my custom after 8 years!! I hope the owner reads this cos you seriously need to get rid of her and you process my refund..furious! Just had a call back from the lovely Charlene who is apparently the manager at soya..she accused us of eating the food which I advised her we had unwrapped the food to start shredding the duck, and emptied the chicken into a bowl..so no food was eaten at all regardless of her accusations..she then went into a full rant after I said her voicemail message was aweful that she left on my husbands voice mail she then told me that my husband was embarrassed off me (which was totally vile and totally off subject) she screamed like an unintelligent banshee clearly as she has such low intelligence she hasn't worked out any form of customer service yet! Oh she refused to refund my money and told me i could collect the food by which time it was nearly10pm or she woukd throw it in the bin and id still not get a refund!...

Worst Chinese I've ever had. Four of us ordered 2x chicken balls, Singapore noodles, special fried rice, spring rolls and 2x crispy chilli beef. The best thing was the noodles and the spring rolls although the spring rolls had little to no filling but were Extra crunchy. I had the crispy chilly beef and the sauce was very sour not the usual colour and completely full of carrot batons. It was edible but not enjoyable. The others complained about the rice and didn't understand why it was a red color. But the worst by far was the chicken balls I had one and it was rock solid batter and the chicken was so tough and dry I couldn't chew it. It was so oily as well which while we expect to be a little greasy the table after putting the bag on was basically an ice rink of grease. It was by far the worst Chinese I've ever eaten and the others all agreed. Soya used to be ok but we found their sweet and sour sauce had too much vinegar so stopped ordering that but now we...

After ordering a delivery meal from this takeaway we discovered we we overcharged £5 for the meal. No problem I thought, human error, it happens. I phoned the takeaway and the Chinese lady at the end of the phone agreed to credit us £5 towards our next meal. Now the problem arose when I next ordered from them shortly afterwards. The same woman flatly denied the agreement she'd made and was downright rude and offensive. She essentially accused us of trying to defraud her out of a fiver. Realising I wasn't going to get anywhere, I informed that we were regular customers and based on the way she had treated us we would be going elsewhere from now on. She said suit yourself and hung up the phone. This business needs some serious schooling in politeness and...