The Bridge — Restaurant in Borough of Runnymede

Looking for great food and service? Walk out of The Bridge Hotel bar, turn left and spend 1 minute walking over Chertsey bridge and into the King Fisher pub.

What started out as just a few acceptable niggles soon turned into a disaster of a birthday meal, you'll be able to see from my previous google reviews this is the first negative I've ever left as typically praise good service/work and just never return to business's that provide poor service but given the other recent negative reviews about this venue I thought I best save someone else the misfortune and a ruined evening as a result of dining at The Bridge Hotel bar.

We arrive as a group of four and after a drink at the bar we are seated at our table we had booked earlier in the week, the staff are friendly and ask if we would like water to accompany our beers/G&T's and bread and olives. We advise yes but bizarrely are provided 2 glasses for the water and 3 pieces of bread, making light of the situation I voice to waitress that which one of us will be going without the bread? No acknowledgement or response from the waitress we assume its simply an over sight and surely they would bring one further piece, sadly not the case but hey its bread and we will soon be tucking into the meal so not overly worried.

We order our mains and my meal comes out first, the burger and chips! Looked decent but as the other 3 meals had still not arrived I wait a further 10 minutes, then the second meal arrives and now we wait another 10 minutes for our partners food to arrive who have both ordered "Beetroot & Mushroom Puff Pastry Roulade" It's essentially a plate of beetroot with a hint of pastry laid on top of even more beetroot for £17..

The waitress arrives and ask's if all is okay with our meals and when I advise that our partners were not happy with the meals she confirmed that they've had complaints previously about the dish I ask why an earth is it still being sold or not improved??

At this this stage I request to speak to the manager as I'm not happy with the standard of service or food especially as its not exactly a fast food restaurant we've stopped at for the evening.

The manager arrives and ask's what's the problem, in a very stand off attitude straight from the start, I explain the issues and that we were not happy with our partners dishes and that the waitress herself confirmed there had been issues previously. The manager advised the Beetroot & Mushroom Puff Pastry Roulade dishes would be removed from the bill and asked if they would like any other dishes but as all the fish dishes were sold they decided not eat at this stage. Now during this complaint process mine and my friends meal has gone cold, my friend ask's if his can be reheated (correct me if i'n wrong here but any normal restaurant would throw this dish away and start again but no it was literally just re-heated and obviously now burnt & dry as a bone so he didn't eat that meal either.

At this stage the evening had gone massively down hill as we were all hungry and fed up with the service, the manager presented the bill and advised he had provided a discount, I was still charged for the cold burger and the manager continued to talk over me when I was explaining the evening was completely ruined as result.

Reviewing the other recent negative reviews regarding the food its clear something has gone wrong recently with the kitchen as it seems many others have enjoyed good grub previously but those that have had the similar bad experience to myself have received very similar service, to many other good restaurants in the area to risk dining at The Bridge

Finished off the birthday meal with a McDonalds, at...

My partner and I are regulars so I thought after 5 years it was only right to leave a review for people to know just how great this pub is!

Located beside Chertsey Bridge offers a warming rustic, charming and cosy pub with a large wood burner and open fire place. Regularly lit on chilly days and nights there's nothing better than sipping on a beautifully poured Guinness while watching the flames dance in a cosy arm chair or sofa! The conservatory area is a lovely in the summer to work from or for down time, and the garden is great for a sun trap around lunchtime onwards, sitting on the river Thames you can watch the world and birds go by, just mind out for those swans! 😂

Mat, Jan and the team are wonderful. They always look after us and make a fuss of Poochy Pooh. They are always on hand to help and make our experience special. The pub is very dog friendly for well behaved dogs of course and have biscuits and water ready for your furry family member. Nothing is too much trouble for these lovely ladies and gents, they make a great team. Special shout out to Ellie, Andre & Mat. And to George and Finn who looked after us all night as we propped up the bar on new years eve. It was great craic!

We appreciate you guys!...

The Bridge was our preferred pub for family celebrations and evening out with my wife, we have been there for many years but recently we had one of the worst experience ever. We booked a table to celebrate my daughter christening, on the day of the even when we arrived at the pub there wasn’t any table booked for us, our guests were standing awaiting to sit. I spoke with the manager who was arrogant and unable to deal with the situation. He suggested us to take a table with high chairs but didn’t notice that we had a disable person in wheel chair, he just told us if you don’t like this table you can go somewhere else. He didn’t apologies for what happened, didn’t try to find any other solutions. It was too late to go somewhere else so we had to wait and at the end we had to split the people in two different tables. The tables were dirty and even if we asked to clean, nobody came so we had to move the plates in another table and use tissues to clean. The food took so long to be served and the quality wasn’t great, the steaks were overcooked and the fish wasn’t great neither. Overall was a terrible experience, we were so embarrassed with our guests, we will never go...