Extremely Disappointing Service – Standards Have Clearly Dropped
I want to begin by saying this isn’t about the money, but about principles.
I recently attempted to place an order online, but encountered an issue with their payment system. As a result, I called the shop to place the order instead. I was then informed that placing an order over the phone would incur an additional £1 charge. I explained that the issue was on their end, not mine, and that I should not be penalized for something beyond my control. The staff member after some hesitation agreed to match the online price.
When I arrived at the shop, I made the payment using my card, assuming the agreed-upon price had been honoured. To my surprise, I later discovered that I had been charged the additional £1 anyway. It seemed like a deliberate attempt to overcharge me, hoping I wouldn’t notice.
I immediately challenged this, only to be told that the person I spoke to “wasn’t the manager” and therefore couldn’t issue a refund, despite being the one who made the original agreement with me over the phone. I requested a full refund. At first, he refused, but after standing my ground, he reluctantly returned the full amount.
If anyone had a chicken biryani on Sunday, June 22nd after 7pm, it may well have been the one they reheated after I returned it.
It’s clear that the business is going downhill if they’re resorting to tactics like this just to make an extra £1. Did they really think that once I arrived at the shop, I’d just accept the extra charge?
The manager needs to seriously consider hiring competent staff—or at the very least, train and empower them to make sensible decisions. Experiences like this do nothing but drive loyal...
Read moreVisited Chowdreys on Great Horton Road, Bradford, on Sunday 21st September 2025. It had been quite a long time since my last visit, but my daughter recommended we go while in Bradford – especially since they currently offer a fantastic deal between 12–4pm every day: a meal with a drink for just £5.50. That really is excellent value.
We ordered the Lamb Naan Kebabs along with onion bhajis/pakoras. The portion sizes were generous, with thick, well-cooked kebabs that were nicely seasoned – flavourful without being overpowering. The naan bread was fresh and soft, paired well with the meat, and came topped with a good balance of onions, salad, and a side of chips, which was a nice extra. The dish was attractively presented and the bottled sauces on the table gave the option to add an extra kick if desired. Overall, very enjoyable.
The restaurant itself is clean and well maintained, with comfortable seating and pleasing décor. Staff were polite and attentive, taking our order promptly, and the food arrived in around 10–15 minutes, which is perfectly reasonable.
On the way out, we noticed they also sell mango and pistachio “whippy” cones for £1.50. We tried both, though they tasted more like an artificial frozen dessert than genuine ice cream, with only a hint of flavour. It wasn’t really to my personal taste, but for anyone who enjoys that sort of treat, it’s inexpensive and worth a try.
All in all, we had a very positive experience. The food was tasty, the service was good, and the value of the lunchtime menu is hard to beat. I would happily recommend Chowdreys, especially if you’re visiting during the...
Read moreAmbalas in Bradford offers a delightful dining experience that stands out in the local culinary scene. From the moment you step in, the warm and welcoming atmosphere sets the stage for an enjoyable meal. The décor is a tasteful blend of traditional and modern elements, creating an inviting ambiance perfect for both casual meals and special occasions.
The menu at Ambalas is impressive, featuring a wide array of dishes that cater to diverse tastes. Whether you're a fan of classic Indian cuisine or looking to try something new, there's something for everyone. The starters are particularly noteworthy, with the samosas and pakoras being crisp and flavorful. The main courses do not disappoint either, with standout dishes like the rich and creamy Butter Chicken and the aromatic Biryani. Each dish is prepared with care, showcasing fresh ingredients and a perfect balance of spices.
Service at Ambalas is top-notch, with staff being attentive and knowledgeable about the menu. They are more than willing to offer recommendations and accommodate any dietary preferences or restrictions, ensuring that every guest has a pleasant dining experience.
In addition to the excellent food and service, the restaurant also boasts reasonable prices, making it an attractive option for diners seeking quality without breaking the bank.
Overall, Ambalas in Bradford is a gem worth visiting. It delivers on all fronts – delicious food, great service, and a cozy atmosphere. Whether you're a local or just passing through, a meal at Ambalas is sure to leave a...
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