I thought I would give this place the benefit of doubt as I go past it regularly and go into the drive through for a quick 'refuel' . Used the drive thru 3 times now. 1st occasion good - warm Sausage roll and hot coffee. 2nd time round service was poor - had to wait ages in the drive thru to get served and when we did get served it was a stone cold sausage roll and the staff just seemed uninterested.
3rd occasion was the last straw - waited in line for what seemed like an eternity. Again got a stone cold bacon sandwich and luke warm coffee - flat white served in a regular cup that went instantly cold. The drive thru itself seems like its never had a clean. wrappers everywhere. Staff were just not bothered.
If you want a hot snack - don't bother. I'll be going across to Java Joes just across the road! Sorry Greggs you...
Read moreWas charged over £8 to sit inside for 2 sausage rolls, caramel custard doughnut and a large tea. Whilst I was sat down eating my sausage rolls I heard the woman who served me kept shouting your sandwich. I originally thought she was speaking to someone else until I realised it was me. I told her I never ordered a sandwich but she persisted I did order one. She took the sandwich away seen as I said I didn't order it and refused to refund me for the sandwich which she accidentally charged me for. I've been to this Gregg's a few times before in the past and I've never had a problem with...
Read moreThe worse Greggs I've ever been to. The young Asian man was run off his feet . The manager was walking around training I asked him why they never answered the phone he said they were busy training staff and then having his dinner, I called because I had lost my house keys and had to walk a mile back to see if the keys were there, no empathy no customer skills what so ever, I will never return to that branch again. The shop on sticker Lane and the shop on the euroway are lovely and always...
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