Bakealicious Tea Room — Restaurant in Braintree

Disappointed. Visited with my disabled daughter who is in a wheelchair and my son. Asked if there was disabled access as the front has a large step but was told they did have a ramp but it didn't fit. No further suggestions was given (apart from go to a different venue) so I had to carry my daughter in then get her wheelchair. Our order took 45 mins and a question to the waitress about where is was, for it to arrive. There were dogs barking at eachother across the cafe while people are trying to eat. We ordered a bacon sandwich which was fine. Pot of tea and blackcurrant was fine too. Ordered a bottled water but was given a glass of tap water instead. Ordered 2 veggie all day breakfasts, one plate had half an egg in it where the burnt bits had been cut off, and the other plate had an egg which was uncooked in places. The sausages on both plates had been cut in half lengthwise to fill the plate and appear like there was more food than there was. There was minimal beans and mushrooms. I complained about the eggs and was offered another egg but as we had been waiting 45 mins already, I asked for money off instead. I was offered half price which I agreed too considering the disappointing experience so far. When the plates were cleared, I was then told I was only being offered £2 off instead as the rest of the breakfast had been eaten. I had made it clear that the egg was the issue before being offered half the money off. Why then change your mind after the rest was eaten???? I was then told 45 min wait was due to being a busy Saturday. I didn't consider 2 other tables of people it to be particularly busy when we arrived, nor should there be just one person doing all the cooking if it is too much work. I told the owner I would be writing a review. I doubt we will be returning.

EDIT: This was originally a 2 star review. 1 star droped due to lack of disabled facilities. 1 star dropped due to lengthy wairing time. 1 star dropped due to poor quality food. Unfortunately I have now had to drop a further star due to the rudeness of the owner.

On paying, I was given a £7 bill for each breakfast which were originally £10 each (possibly because I had mentioned the review) and full price for the reat of the food and drink. I accepted and intended to leave. Unfortunately the owener and all the waitresses insisted on reading my review before I was able to leave which the owner was very rude about. Rather than taking constructive criticism which would in the long run inhance her business in a positive way, she basically fronted me about every point I made and asked me why people like me want to ruin small businesses. After telling her I wasn't arguing with her and she was ruining my childrens day, she openly said it was not her that was ruining it! Extremely rude lady who needs to work on both her customer service and...

Went in for a coffee. It wasn't busy and there were four members of staff on - ten customers at most. Waited ten minutes before someone wandered over and asked if I'd been served. Not sure how they didn't know that with that many staff and so few customers in. Order a coffee. Two mums with four kids walk in ten minutes after my order has been taken. You'd think after all this time I'd have a coffee by now. But no, the mums and the fours kids all get their meals before any sight of a coffee. I approach waitress asking where my one coffee is. She looks at me blankly. Goes up to counter. Comes back and says it coming. More food turns up for the kids and mums. So I go up to the counter having now been sat there for twenty minutes with still no coffee (I'm guessing coffee takes less than a minute to make?) and explain don't worry about it. All four members of staff look at me blankly. I leave, explaining to them how poor their service was. Most definitely will not be going back. Clearly serving one coffee is beyond their capabilities? Terrible, or rather...

Bakealicious Tea Room in Coggeshall is the perfect spot to start a new chapter of joy and deliciousness! 🫖✨ This charming tea room offers an inviting atmosphere where you can unwind and savor some of the best breakfast delights.

The English breakfast is a hearty feast that brings pure joy to your face, with perfectly cooked eggs, crispy bacon, and all the traditional accompaniments. 🥓🍳 The smoked salmon is a delightful addition, adding a touch of elegance and flavor that is simply irresistible. 🐟

The cozy ambiance and friendly staff make Bakealicious Tea Room a lovely place to spend a morning or afternoon. Whether you're catching up with friends or enjoying a peaceful moment alone, this tea room offers a delightful escape from the hustle and bustle. ☕️🥐

If you’re in Coggeshall, a visit to Bakealicious Tea Room is a must. It’s a place where food and atmosphere combine to create an unforgettable experience that will surely leave you smiling. 😄🌿

#BakealiciousTeaRoom #Coggeshall...