The Chapel Inn — Restaurant in Braintree

I don't dispute the food is good and the staff are excellent, however I would like to say that on two occasions over, the past few weeks, our table booking has been cancelled just three days beforehand. The reason on the first occasion was the England football quarter finals. Apparently, their staff would not be able to get through the expected crowd to serve our meal! The second occasion was blamed on Open Table - they should have known that a family BBQ was booked and should not have accepted our booking. Personally, I think the family BBQ was expected to bring in more revenue, therefore, cancelled the few tables already booked. I'm sorry to put this review out there but I just don't feel that cancelling table bookings, with such flimsy excuses and at such short notice is good enough. Kathy &...

Hmmmm, drove all the way out to The Chapel Inn after reviewing their website and seeing positive comments and ability to allow dogs. Welcome was hostile and quick to say they don't allow dogs in the restaurant, totally understandable on that so quite happy to sit in the bar which only had one other party seated. Front of house had to ask management (!).

Wanted lunch and menu looked good, restaurant pretty empty even though this was jubilee weekend. We were a party of 2 and they couldn't feed us as lack of food and deliveries - on a 4 day bank hol weekend!? Front of house had to ask management again (!)

We had a...

Visited yesterday with family group of 11. We had prebooked our meals as it was said to help preparations for the staff. Food was lovely with exception of one starter being returned..but the actual service of food delivery wa notably poor. We waited an hour between starters and mains. We would've had a desert but after a total time of 2 hours we had to leave due to other commitments. Beautiful building and lovely food. I'd just recommend to others to allow time to actually receive their food as it seems our expectations for pre organisation seemed to catch out the staff! Would return if in the area but would allow...