Whispers Wine Bar — Restaurant in Braintree

Very slow service, wrong food served and terrible service (by the male waiter who spent most the time sat at someone’s table when he should have been clearing tables and serving). Food was average at best and they didn’t ask how we would like any of our meat cooked which all came out very rare. That was fine for me but my Mrs doesn’t like blood so ruined hers. atmosphere wasn’t great with moments of no music to then very loud music. Finally to top it off some drunk behind was shouting everything he said like an absolute melon. No discount for the wrong food order, certainly wouldn’t recommend.

The response by the owner of my review is fitting to their level of service. Very poor and a desperate attempt to excuse every issue. I visit many restaurants and give fair and honest reviews when they deserve it. The fact the restaurant feel they are not in the wrong for anything is an absolute joke.

Yes they told us there was a 20 minute wait for food but we waited 15 minutes of that to receive our drink and was asked for our order twice during this process. In the end we waited half hour, not 20 minutes and regardless if it’s a family members birthday, surely the cusotmer service should still be relevant?? After waiting so long for our food and with the night getting late we couldn’t wait longer for them to cook the correct order. This is why I said I would keep the wrong order and my Mrs would have my course instead. Most restaurants ask how they would like their meat cooked. This was not the case and is something you should maybe start to do! Of course I am not going to pay more for an incorrect dish, if anything we should not have been charged at all for the incorrect dish. I have since read other reviews and though I have no doubt your food and service can be of a high quality, I can only judge your restaurant on my own experience which unfortunately was not a good one.

To give a customer a zero rating for being patient, receiving the incorrect order and leaving a slight tip is very unprofessional and maybe take the feedback as something to work on rather than leave such a...

Not impressed with whispers wine bar tonight. Two young lads were at the bar with trackies on however when a disabled gentlemen walked in asking to buy a drink, who has been outside drinking all night they refused due to dress code. When questioned by other members of the bar no valuable information was received just that the didn’t want him in here. He was dressed in jeans and a smart top. The poor guy had to leave his friends and walk back down the high street. In the tough times I thought we would be me accepting. Would...

This is an amazing place , since reopening we have been there a few times and have found the staff very friendly and welcoming , they treat you like old friends . The cocktails are amazing and expertly made by Fabio and his staff , the food is simply stunning , the head chef Nuno takes pride in the food that he prepares and he is a master of his craft , delicious and very well presented. Try these guys out you won’t be...