The Dairyman - JD Wetherspoon — Restaurant in Brentwood

Went to this place for breakfast which is apparently ‘served until 12 noon’. My two friends and I ordered our breakfast at 11.36 ( according to the receipt!) and waited with our tea for over half an hour. I went to check on it’s progress only to be told, ‘ sorry it’s too late so you’ll have to order something else’ I argued the point that we had ordered in plenty of time and paid for three breakfasts, but was told ‘the chef won’t cook it as it’s too late and breakfasts have stopped being served’ I spoke to a member of staff as I had tried to speak to who I believed was the manager, but was only a team leader called Sam. The member of staff didn’t know the complaints procedure, or the name of the team leader. I asked for a pen to write down details as eventually when I did speak to Sam, she was extraordinarily rude! She found a pen and slammed it on the bar! We asked for a refund as Sam was not going to budge in the decision to not serve the breakfast we had ordered. She made no apology, she was extremely rude and then was not gracious enough not to charge for the 3 teas we had, considering we had ordered and paid for breakfast that they decided they would not serve. She blamed the chef! I don’t think I will use this place again. I’ve used it before but since the experience we had on Saturday I won’t set foot in there. Customer service 0 points. Attitude of Sam -10 points. Overall experience, there’s not a low enough...

ASHLEIGH is so so so so so so AWESOME Rock STAR AND FANTASTIC as must mention she made my evening and such a real delight to meet her as she is already my favourite as knowing what I am talking, working myself in same industry and studying Hospitality in University at the moment( HR and Management), must insist to say with myhand on my ♥ heart that this lady is such a hard worker and super professional, amazing, genuinely caring and passionate about her role in this hard working field, plus ➕ she is made for bringing lightbon this Planet 🌏 as she has such a range ok skills and so happy I met her and made sure I am happy from first second we interact until the end 🔚 when I left smiling that I met such a beautiful soul and inside out she is a 🔹 DiAMOND as she really knows what shenis doing!!!!! Please promote this lady and make sure she is well payed for her super contribution to the premise. And she really deserves it as she was my angel from Heaven! And always delighted to pop in again and to meet my favourite star 🌟 ASHLEIGH Rock and roll amazing ambassador of kindness and love you ALWAYS stunning gorgeous hard working super Lady!!!!!!!!!! Totally recommend and thanks for helping community so much dear amazing hard working so cool precious sweet sister from Brentwood . So glad i met ASHLEIGH and love her persona as she is a total LEGEND Much consideration...

Good pub atmosphere. Food comes out quickly which suggests that the majority is microwaved. I've never had an issue with the food. However, have heard others complain. I don't know why when it's so cheap and usually has a deal to include soft or alcoholic drinks. Good selection of daily specials, like curry club on a Thursday etc. Selection of drinks is very good and enough to cater for almost all drinkers. Tea and coffee are refillable and I'm always surprised how cheap a round is. Downside is seating. If there's only 2 trying to sit somewhere, you can usually find a seat. If there are more it can be hard to find something free and even harder to catch the attention of a potential local (whos been happily rooted on a table for 4 or more by themselves since opening) to give up there seat. Some staff will ask people kindly to make room for those wanting to eat, while others refuse. A better system should be adopted, which would also likely increase the turnover from people eating. Notice about when children need to be out should be clearly displayed too as it can be a surprise after waiting to get an available seat to then find out you only have ten minutes to order and eat your food. Overall a good place to go, if you're not too hungry or happy to...