Bento Boss — Restaurant in Bristol

Today I was in this restaurant with two other people. On the whole, the room looked fine and cozy. Well, when we ordered, we actually liked the options on the cell phone and that each person could order under their name. Then when the food came, we were confused. For the first time, we ordered sushi with Philadelphia and salmon and expected that as well. It also arrived that way, but only with avocado in addition. But that was not mentioned on the menu. That was awkward. Additionally, we ordered bao buns, one with duck and the other with chicken. The two were served on one plate. It was not initially explained to us how this was to be eaten and that this plate had duck meat and chicken meat, so both orders were brought on one plate. After we asked, the server informed us that one was duck and the other was satay. Since we thought that our order would come separately on two different plates, it was eaten ahead of time as we never expected such a thing. It is extremely strange to see two orders of people (even if they ordered almost the same thing) served on one plate and then not explaining this in advance. This was not all. We had to ask about 3x that we wanted water. In addition, we noticed afterwards that an order that was made on the cell phone was not ordered at last, although we ordered that. Last when we wanted to pay, we had the option to pay cash or with the card. We wanted to pay cash separately. This again was not possible because the waitress did not have change even though I gave her 15 pounds and my bill was about 13 pounds. So many things were complicated and actually many employees were working and there were not very many guests in the restaurant. Finally we decided to move on and eat somewhere else. Unfortunately an unpleasant experience. So many little things that could...

Absolutely no awareness of allergies or intolerances. I went here with a group of friends yesterday, and I'm intolerant to soya. I appreciate that is difficult to accommodate in most Japanese restaurants as the food is usually soya based, but I told them this and they assured me they could make my food without soya (the vegan sushi bento). The food arrived, and I realised some of the sushi had tofu in it which is of course soya based. I told the waitress this, and I also asked about the salad which I'd already eaten some of before realising it tasted like it may have soy sauce in it; after going to the kitchen to find out, she informed me the dressing is in fact soy sauce based. To their credit they were nice and friendly about it, and they did re make the sushi and salad without tofu or soy sauce/dressing, but the fact they gave it to me in the first place when they'd reassured me there was no soya is unacceptable. The sushi and the salad were nice even without the tofu or soy sauce, but I now feel sick, presumably from eating some of the salad before double checking about the soy sauce. Thankfully I noticed the sushi had tofu before eating it. If they could not accommodate my dietary requirement they should have just told me, which I was half expecting, and not just given me soya anyway and made me sick. Additionally, a few people in the group received their food a lot later than everyone else despite ordering at the same time - the others had already finished eating. I would not recommend this place to anyone with any kind of food...

Originally I wrote a review 5/5 but it was after my first visit (which it was really fantastic!) and it was a year ago. Since then I have visited Bento Boss around 10 times and it's sad how a lot things changed.

Quality of food is still really good but the prices went up by 10-15% (you can still compare prices on their website and on the ordering app - website still contains old prices).

The main reason why I changed my review from 5/5 to be 3/5 is the service which is just awful. Really hard to catch up someone and stuff just don't care about customers anymore. At the beginning of visiting Bento Boss I could have been asked if I enjoy my dinner and if everything is alright. Now it's never happening. Today we came there at 5 pm (just 2 additional couples in the restaurant) and no one had time to check how things are going with food. This time food was literally 1/5 and we tried to replace it or serve it back but we couldn't do that because we couldn't catch up anyone. I asked for to take away my portion (because my partner started feeling bad) and stuff literally throw on the table plastic box and run away. I was shocked! Even when food was served for us, stuff was putting dishes and glasses on the edge of the table. Once again: comparing with a year ago it was totally different feeling and every single time when we were coming back to Bento Boss, the whole service was just worse than before.

Today when I came back, my partner felt really ill after served food.

I don't think I will come back...