Wackum Inn — Restaurant in Bristol

Staff are rude. Went out to the smoking area for literally 10 minutes after eating our food. Left a half full pitcher on the table which I asked one of the staff members not to clean off the table, as we weren't finished with it. Low and behold, we come back to a completely clear table. The table next to us told us that the owner had cleared the table and when the owner was asked he simply said "I don't know". We then went and spoke to the older lady on the bar whose first reaction was to get extremely defensive. She tried telling us we were out there for 45 minutes, which is funny since it snowed last night and the weather was freezing. She then started being standoffish and assumed everything we were saying was argumentative and reluctantly decided to remake our drinks, after 5 minutes of back and forth discussion and since the guy who I told not to remove our pitcher admitted that I had said this. The ridiculous thing is, we werent even mad, it was simply a miscommunication between staff memebers. If this would have been admitted by the older lady on the bar, we would have been fine, but the fact she tried to shift blame on to us by saying we should have brought her the pitcher so she could put it in the fridge and lied to our faces about how long "we" were outside, is a joke. This establishment has bog standard food and is good value for money, however, the staff must see that as a reason to be so unprofessional in how they deal with customers. Over the years I have been there and the amount of negative stories I've heard from others and experienced myself, it's clear they don't value customers and think because they offer such cheap services they can treat and act however they want. I guarantee who ever runs there google account will respond in a defensive manor because they all lack a level of maturity to actually be normal with how they respond. This review is not a deterent, I'm simply leaving a review because this is a place we decided to spend our hard earned money for us then to be treated as non valued customers and express our disappointment in how unprofessional most of the staff members are there. I can only imagine this ethos starts from the top.

Edit: I'd love to hear the owners excuses for why my account of yesterday wasn't an accurate representation. Especially since you ran off and left you're bar staff to deal with us😊

Also, easy to use good reviews as a reason to dismiss our experience. Again another example of the owners lack of maturity and lack of understanding that just because you're establishment has good reviews/experiences, doesnt mean people can't have bad ones. If anything, you can see from the lower rated reviews that YOU and YOUR staff memebers have issues with treatment of customers.

PS - the guy that I spoke to about clearing the table was really nice about it. He simply acknowledged the mistake. The older lady however, clearly expects there to be issues, which I imagine is why she was so defensive and was looking for an excuse to make me feel like I was being a problem. For example, telling me she wasnt going to put up with my behaviour because i looked at her in a way that she felt was confrontational. I was trying to concentrate on what she was saying due to the loud TV's/music and that resulted in my facial expression changing.

From my personal experience with the owner. Over the years we have interacted I always felt you don't care when someone is unhappy with the service. On the three occassions i have visited. When i expressed my dislike for the quality of your food, you said "what do i expect. Its pub food". The second time took place during covid where you told me and my small group of friends that we have to stay outside due to covid restrictions despite us being from the same house hold but let a group of builders come in and drink at the bar. The third time was yesterday and i only came to your pub as a friend wanted to. After this experience, I hope business booms for you but I also hope you can take on the constructive criticism from customers bad...

What can I say about this pub that my star rating isn't already telling you. It's a lovely little pub on a corner of a residential area, everything about it screams cosy. The staff are very welcoming and helpful and are always so polite. I've been here a few times now and every time you get the same welcome. They really like to keep the pub enjoyable for everyone so very occasionally the staff have to deal with the behaviour of a few. They are 100% not tolerant to any kind of drug taking and will swiftly remove anyone found to be in possession or using. Thus making it a very child friendly pub too. Food here is lovely,always hot and good portions. Sunday lunch is amazing for the cost(2 for £12) definitely recommend but you will need to book a table as they get booked up really quickly. Wednesday night is burger night (beef burger/chicken burger) £5 for a burger,fries and onion rings again would recomend. Not sure if they do a vegan one. If you like a night out then this pub is great too,not only is it on a bus route(stops outside) so you can drink without drink driving but they also have some fantastic live acts on a Saturday. They do quiz night and a meat raffle raising money for Macmillan on a Sunday. Altogether I have to say that all the staff are great and I love Justin's hair(go and have a look,you can't miss him lol) he changes the colour every few weeks. If you like sports then this is the place to go too as they have several screens showing the different sports on any given day. They really get involved too which is great. They have a pool table and a dart board (there is a small table under the dart board so you have to ask to use it). The pub has a outdoor area for smokers which also has a tv so you can watch sports outside. My advice to you is pop in and have a drink,this pub is not clicky like some and the regulars are always...

My first visit,with my friend and his dog.On entering the pub you immediately notice the decor,obviously needs an refurbishment or some money spent,especially on the carpets,taking this aside we were met by very friendly bar staff who accommodated us having the dog.After being seated we were served by Michelle who couldn't be more accommodating even bringing the dog a bowl of water and a bowl of scraps.The meal a Sunday Roast of beef was superb,followed by a delicious desert,the price of the roast was £9,incredible,I know everyone has standards but for the price I got over the decor,which was superseded by the quality of the food and the top class service from Michelle,she is a star and deserves a top class wage to keep her services,I hope the landlord passes on my views to management,so in all recommended if you want a good reasonable Sunday Roast. Just a quick update for the staff,nearly 400 views on my review in 3 days,it's going to be popular ,better get some more Michells quick,good luck,Back for our second visit to see if the standard has dropped but today's meal,steak and ale pie is to die for,another update we now have over 10000 views on our Sunday Roast photo,...