Bay Leaf Indian Dining — Restaurant in Broadland

"An Indian New Year’s to Remember... For All the Wrong Reasons"

We decided to pre-order an Indian meal for New Year’s Eve—planning ahead to reduce stress and enjoy more family time. Clearly, our 26 hours’ notice wasn’t enough. Arriving at the agreed time of 8:30, the place was pure chaos. No tables had food, the takeaway queue looked like a scene from a zombie apocalypse, and people were swapping stories of their hour-long waits like war veterans.

As the night wore on, table guests started leaving in frustration, some without even tasting a poppadom. Our food finally arrived after 1 hour and 20 minutes, by which point the atmosphere had turned into a full-blown mutiny. Angry customers were storming out, pints were being knocked over in protest, and the head honcho? He was calmly answering phone calls and taking more bookings. Bold strategy, sir.

We got our food eventually, only to discover it wasn’t even correct. Chips with an Indian meal? Not exactly what we had in mind. Rumor had it they ran out of rice at one point, which says everything about the night. And the toilet... well, let’s just say it wasn’t winning any cleanliness awards.

Overall, the whole experience was a shambles. The food we did get was passable, but the stress of the evening? Unforgivable. Safe to say, we’ll be spending New Year’s differently...

The food is excellent great flavour , exquisite. And I will definitely be returning for this reason.

I have spoken to Raj who was very nice gives great service and there is also a young lady who is also very good and attentive.

Constructive criticism I would say the service is lacking in the following areas.

Waiters need to be told when to remove used sauces and glasses, drink services are bit slow, when drink glasses are empty why doesn’t staff approach customer and ask if they want a refill? Customer has to keep asking.

A lot of plates are chipped and damaged.

After meal when wanting coffee and deserts and to get the bill, the staff leave the used table cloth and all the empty glasses so it’s all a bit messy and would like a cleaner surface after the meal. This what most restaurants do “clear the table and used linen”

The food is great but I think the waiters could be a bit...

This is the 3rd time of eating in in this restaurant the food as always was excellent but I gave 1 for the service as I believe we had a new waiter who was very polite but lacked confidence and the etiquette of how to be a good waiter (not to be noticed but attentive) not to remove everyone's dishes who have finished eat while there's still someone on the table still eating even when the head waiter tells him to, (head waiter very false - obviously didn't like someone on our table) I asked for a tea and the bill I received a black tea and sugar not asked if I would like milk and no bill I had to ask for milk which took ages and I could have drunk the tea three times over eventually got milk and had to ask for the bill again and still not got. The young waiter's dress code not suitable for restaurant trousers were black jeans with large white labels on them. PLEASE TRAIN ALL YOUR...