Black and Green — Restaurant in Bromsgrove

Dont call your customers liars!

I've just read the reply to my review a year ago and apparently it was fabricated. So let me tell you what happened in detail. In fact.. I still have my first review saved on my notes... here you go! Good... bad... awful

So to fill you guys in... we went for the first time in October, after a couple of glasses of wine we booked another table to bring my elderly parents. Didnt read the terms and conditions. MY FAULT like I said in the last review.. I don't need to be berated again! Paid the £80 deposit. Had to cancel the table as my parents well being is more important than a restaurant. Cant cancel tables (go to any fine dining restaurant and you can cancel if given advance notice which i did, over a month infact) Gave a 4* review which by any means is not a bad review. Pointed out the quarms i had i.e dishes are repetitive with the same flavours. To which I got a condescending reply because im guessing I didnt blow smoke up their behinds. Telling me how the "Moral" thing would be not to cancel tables. However I think the moral thing in a cost of living crisis would be to have better terms and conditions. Any how I noticed the rebooked table hadn't been changed from a 4 to a table of 2. Emailed them to make sure they're aware, also told them that I deleted my review as it was taken badly and not how I intended which would do damage to the business, I also told them how I wasn't looking forward to coming. Do you know what they emailed back. Nothing. No customer service to put my mind at ease as im forced to return to a restaurant im paying out the nose for! So for 3 MONTHS I had anxiety about returning and a father going through chemo! When I did return the atmosphere was non existent and Unfortunately I did indeed have THE WORST food poisoning I've ever had and apparently according to them, a lie as apparently the dish i ate didnt exist lol take constructive criticism! You sound like over privileged children that will just deny or argue with any criticism given. After going to your restaurant twice, paying £100s of pounds. Even having an email from the director of the company to ask formore details (I declined his call as I was still vomiting) my review is fabricated! I'm autistic and I can assure you nothing is...

Unfortunately didn’t enjoy our experience overall. Couldn’t fault the taste of the food at all. Very talented chef. Good free parking outside on the street. Love the moody dark lighting inside. But… We left hungry :( Looking at the prices of the menu it wasn’t good value for money. And we weren’t willing to pay more for the 8 courses. The service let the place down. We arrived early thinking there was a lounge to have drinks, maybe I read that wrong. We were seated at our table which is absolutely fine and a snack was bought out relatively quick. But then, even though we were the first in the restaurant we were one of the last to be served the rest of our food. By the time the first course came out, it had been 45 minutes since our snack and I was watching everyone else getting served before us. I don’t know why. Seemed like everyone was getting better service than us. We finished our food, paid the bill and service charge as we like to support small independents. We left very quick as we were really miffed and just wanted to get out of there. We traveled over an hour to be there. If the service was better and maybe an extra snack was included I think it would be up there. Dinners out like this are suppose to be a treat, and it didn’t feel like that for us...

We had such a fabulous meal last night. This is the second time we've been, but the first time we've tried the drinks pairing, and we'd definitely do it again as it really brought a new element to the experience. The thing we love most about Black and Green, apart from the incredible food of course, is the atmosphere. It feels so warm and welcoming, as some fine dining experiences I've been to have felt quite pretentious and impersonal. Black and Green is a very relaxed and intimate venue where you can truly enjoy the whole experience. The service is perfect. Not too intrusive, but engaging enough to help you get the most out of the evening. We're so lucky to have such a wonderful place on our doorstep. I would especially like to thank Sam, who was so helpful getting me a table, when other plans for my husbands birthday fell through. It's service and care for guests like that, that truly makes places stand out against the crowd for me. I cannot recommend Black and Green highly enough. Can't wait to come back...