Highland Restaurant — Restaurant in Broxbourne

My second visit Saturday evening on 3 February with our friends, arrived at 19.00hrs sat down and waited 5 minutes for a waitress to take our drinks order while we decided what to have,drinks arrived 10 minutes later. Soon after the waiter arrived to take our orders. Considering their was only 3 other tables with customers already there before us I was surprised that the starters took over an hour to arrive, then the long wait for our mains by 21.10hr I called the waitress and asked her if she could find out about our order, she returned and said it’s being processed 21.20 it arrives. So 2hrs 20 minutes later I’m looking at the most tiny pitiful T bone steak that looked like a small steak chop, the fillet side of the steak just didn’t exist and the other half was like shoe leather I gave up trying to eat it and just hate the chips and called the waiter and complained £29 for this NO! He took the plate and returned shortly afterwards and said their was no charge for my meal. My friends also had issues with their food. I noticed the table in front of me also complained about the delay of their food arriving. I found the music to loud as well and by the time we called for the bill around 22.00hrs I had enough. We didn’t leave any tip and told the owner when leaving. Won’t...

My wife is writing this review as she chose this restaurant for her 70th birthday celebration, the day before her actual birthday last week: I wanted a traditional Sunday lunch for my family and a few close friends. There were 26 of us and I couldn’t have asked for anything better. Jimmy and his staff were so welcoming and friendly - nothing was too much trouble. They were attentive without being intrusive and, although the restaurant was very busy, we were made to feel it was a private party. Everyone in our group, aged from 5 to nearly 80, couldn’t stop thanking me for choosing this place and were full of praise for the food and service. Most of them had not been there before and said they would definitely return. We had a delicious three course meal, with a good selection of starters and desserts. The carvery main course had three excellent meats, all the trimmings and several vegetables. Prices are very reasonable, portions are large and service charge is not included but I was more than happy to leave a 10% tip. The following Sunday just my husband and I went back to enjoy another lovely meal. Thank you Jimmy and all your...

Booked The Highland restaurant for Mother’s Day and was a complete disappointment as our whole family (table of 20) left after 2 hours without even all being served our starters. Waited 30 minutes for a menu and for our drinks order to be taken and another 30 minutes until we got them with half missing. After a painful 2 hour wait, we decided to leave as everyone was hungry and still no sign of all our starters arriving. The owner called on the following Monday to apologise and to offer our family a meal on the house to make up for it and after spending £160 on the deposit and leaving hungry. We have left several messages and sent 2 emails to book a table and our calls and emails have been ignored! I don’t personally like to leave bad reviews, but they have left us with no other option. On booking it for Mother’s Day, we were promised a small gift for every mum and a delicious 3 course meal. There was no gifts and most importantly, we left with no food. The lack of poor service is due to greed and booking in more people than they can accommodate. If booking for a special occasion, I would avoid...