The Manor — Restaurant in Broxtowe

I would avoid at all costs! I would not even give this restaurant 1 star!

I was looking forward to this meal as I had never attended this restaurant before. Upon arrival we was greeted by a member of staff, who turned out to be the manager which was not clear at all. It was also not clear who were staff and who wasn’t as there was no dress code/uniform. He did not speak a word to us upon greeting us apart from “who is the table for” he then walked off without any word and led us to the table. This should have been an indication of what was to come. We had no explanation of Covid measures or how to order etc. On top of this we ordered a table for 6 and was only given a table for 5.

We then ordered and waited over 2 hours for our food to finally arrive. Once it did it was extremely cold. The food was dry and was also missing items that was ordered such as peppercorn sauce. Having waited for such a long time, this was extremely disappointing. I appreciate that times are not easy at the moment with everything going on but waiting over 2 hours for your food to then come cold doesn’t sit right. We then waited for another 40 minutes after finishing the food and the table had still not been cleared. We finally decided that the service was not up to scratch and decided to ask for the manger. We waited and a bartender who looked scared and was only young come over and offered us a 10% discount. The manager wasn’t even bothered to come down to discuss the matter at hand. We then asked for the manager again and he then did show his face. He did not once apologise and we asked for our money back, which he agreed to. I thought okay we will leave this here and go on our way. However, instead of a refund he had charged the group again for the meals. So overall as a group we are now down 300 pounds. We hadn’t notice this until we was home so we decided to go back down to the pub to get the money back. The bartender was very helpful but I can’t say the same for the manager. The manager had gone home and the bartender offered us the money back in cash. The manager then re-appeared and was still not apologetic and tried to pass the blame onto the meals we had ordered and how busy the restaurant was.

Overall an awful evening from start to finish and will never return and would not recommend anyone to return until the management...

Definitely AVOID!! I’ve just got home from an awful experience here, we arrived at 7:00pm and ordered our food pretty much straight away (as we had looked at the menu before arriving) we were waiting 45 minutes for our starters, then waited a further 15-20 minutes for our plates to be taken away. We then continued to wait another hour for our mains! After asking at the bar a couple of times how long it was going to be we were told it’ll be with you in the next 5 minutes. Once the mains had FINALLY arrived they were either wrong, missing something (ie peppercorn sauce which you pay extra for!) freezing cold or dry.

We asked to speak to the manager as we had been waiting for these mains over an hour and all we got is a staff member come over and say ‘ he’ll give you 10% off’ we then said we want to speak to the manager so he came over a few minutes later well..... he was EXTREMELY rude! he didn’t care about anything we had to say! we praised one of his staff members who had been running around all evening trying to please everyone and he just didn’t care at all! we asked for a full refund on the food which he agreed to so he came back over with his card machine to refund all the meals.

After getting home extremely disappointed we checked our banks to make sure the refund was in the pending to see that the manager HADN’T given us a refund he had charged us all AGAIN!!😡 so i’m now £43 down and not happy!!

It’s now 10:30pm at night and we headed back to the pub and asked to speak to the manager again and was told he wasn’t on the premises so we said we want him here now. (the girl behind the bar was so lovely and gave us a refund in cash straight away and apologised loads). As soon as he arrived he just didn’t care at all we just got a pathetic sorry and when i asked about why the food was cold he tried to turn it around on us and said ‘because you ordered a mixed grill they take longer so the other meals would get cold because we had to cook the mix grill’ i’ve worked in a pub before and know that’s no excuse! He just didn’t care and wasn’t bothered at all and had no customer service.

It’s safe to say we definitely won’t...

"A Beacon of Culinary Excellence and Service: The Manor Pub

⭐⭐⭐⭐⭐

The Manor Pub epitomizes the perfect blend of high-quality dining and impeccable service, setting a benchmark in the hospitality industry. This establishment is not just a local pub; it's a vibrant hub where the atmosphere buzzes with energy and warmth, making it an ideal retreat after a day's work.

What distinguishes The Manor is its unwavering commitment to culinary excellence. The menu offers an array of choices, catering to diverse palates with dishes that are both innovative and comforting. Each plate is a testament to the chef's attention to detail and dedication to quality. Whether it's a casual meal or a special occasion, the food consistently exceeds expectations.

The service at The Manor is in a league of its own. The staff are not only efficient but also genuinely caring and attentive. They contribute significantly to the pub's lively and welcoming ambiance, ensuring that every visit is memorable. Their professionalism is evident in how seamlessly they manage the bustling environment, always with a smile and a readiness to assist.

Moreover, The Manor's design and decor create an inviting space that balances traditional charm with modern comfort. This harmonious blend is particularly appealing to those who appreciate a setting that resonates with both history and contemporary elegance.

In summary, The Manor Pub is a sterling example of how a local establishment can offer an experience that rivals even the finest dining venues. It's a place where quality, service, and atmosphere unite to create an exceptionally enjoyable experience. Highly recommended for anyone seeking an evening of culinary delight in a lively and...