Chick-N-Grill Burnley — Restaurant in Burnley

Never had such a shockingly bad experience in my life! First of all the order was wrong, they sent burgers instead of wraps, the pizza was stone cold, the chips were cold and soggy and had to be reheated, and there were no dips given even though we asked and have been given one with every meal in the past, confirmed by their staff. The angus burger came in a seeded bun not brioche, topped with mayo not special sauce, and missing half the salad so the kitchen staff don't know the food they're supposed to be making. Then the guy on the phone didn't accept responsibility, or apologize, insisted that the pizza went cold because we ordered delivery even though we live 3 minutes away, would only replace the burgers if we returned them?! And wanted us to return the pizza too... For what? To give another customer stale food? He proceeded to yell at me down the phone, wouldn't let me speak and shouted over me, and then put the phone down. The replacement wraps that came were awful and not even worth the effort. Looking at the previous reviews, the owner is now going to reply telling me they have no record of my order. Disgusting customer service. Awful food. Don't waste your time. Thank you for ruining...

This place is a complete disgrace to food. Walking in felt like stepping into a greasy, forgotten hole where taste and hygiene go to die. The doner was a rubbery, oily slab of sadness that tasted like it had been spun around the grill for three weeks straight.

And the pizza? Calling it a pizza is an insult to actual pizzas. It looked like someone closed their eyes and slapped random scraps of garbage on a wet cardboard base, then drowned it in oil until it glistened like a car mechanic’s rag. One bite and I instantly regretted my life choices—it was like eating disappointment topped with regret.

The staff acted like serving customers was ruining their day, and the whole place had the energy of a bad dream you can’t wake up from. I left angry, disgusted, and questioning my life. This place shouldn’t just be avoided—it should be removed...

Where do I start???!! This absolutely hellhole of a place. Jail is even better. Rather sleep in a cell with rats then order from here again. Absolute disgrace. The burger tasted like it had been in a sauna for 4 weeks and lost all its calories. The milkshake was the size of my pinky finger. The taste?! Wow! The taste was absolutely absurd. It tasted like they have given me over dated yoghurt. Even the straw didn’t want to go in. It tasted like ocean water but even the ocean water has more flavour. It’s the type of milkshake that you’d give it to a hungry homeless person and even they’d return it to you. Absolutely disgusting. I thought I’d sit and have a nice time but instead I’m on life support after...