Premier Inn Burnley hotel — Hotel in Burnley

I had phone about 6 weeks before I tried to book 12 nights but had to book in 9 days then 3 days I phoned up the Premier Inn and was told to go on book 9 nights then 3 nights then I was to phone back I was told that was us all booed in and we wouldn't have to move room every thing was good on arrival on 10 June we were giving our room no and key on going to the room I was very disappointed the room no was 118 my husband just said its not that bad I still wasn't pleased on opening batthroom door I got this terrible smell but again my husband said its fine only thing is my husband does not have a sense of smell not just the smell but the bath wasn't the cleanest bathroom flooring was black and I mean with dirt it was ingrained with dirt again husband told me stop complaining also carpet in bedroom was a big rip underneath the bed the toilet and handbasin was smelling the toilet didn't really flush right and hand basin was the same everytime I put shower on the smell from the drain was terrible we put up with this from the Thursday 10 th Jun and final straw was the following Thursday night the water in toilet was very slow going away my husband reported it on Friday morning but was told that there would not be plumber available that day I must say the manager did offer us another room when we came back after being out all day but we said we will manage until morning he said he would put it in book for staff anyway by 8 o'clock I was desperate to go to toilet my husband said you will have to go over to pub to use there toilet by this time I was raging I came back and asked fothe key for room we were getting offer of the man on desk did not have any idea what I was talking about I can tell you by this time angry wasn't the word I don't keep good health finnily I got a key fir 108 I went up checked it over and I was so pleased to say this was the standard of all Premier Inn that we have always had we use this Premier Inn. Every time we come to England as my husband family all live around that area. As I was handed the key to room 108 the man asked me for key of 118 I looked at him and said so how am I ment to get back into my room that I am using his answer your husband will let you in he also understand that we would have a few trips back and forth to shift our things but he was admit that I had to hand over key to room we were in.i.told him it would be handed in first thing in morning or I would bring it down once I shifted all our stuff my husband will be 70 in August and with me being disabled it was hard for us to move room and keep bedroom door open so we could move our clothes I am sorry about this report as this is the first time ever having putumayo a bad post but there is no excuse for dirt rooms we were told thT the Premier Inn was kept open during pandemic for nhs workers I understand what we have as a nation come through on going down stairs early next morning manager was behind desk he said I have handyman coming to day my husband then went on.to explain about me needing toilet I can assure you I wasn't happy standing in front telling the reason we had to move again and stranger standing I just wasn't happy then my husband says how do we go about booking one of the better rooms next time manager said they are all same price we always try to book room on level as with there not being a lift ther I struggle every time with the stairs 😊I would like to here back from someone in authority about this situation you're...

NEVER again!! We couldn't believe what we were seeing. THE most disgusting hotel experience we've ever had....

I've waited over a week to post this review to give Premier Inn a chance to sensibly and reasonably respond to our disgusting experience. I've also wanted to compose myself before posting the review so as to be calm and clear but this is THE most disgusting hotel experience we've ever had.

We arrived in Burnley for my birthday weekend and upon checking in to our usual room we noticed a very strong smell of sick. The longer you were in the room, the stronger it got. We went straight back to Reception and asked what could be done. The hotel was full as there was a football match the same weekend so, the only room they could move us to was a "non-refurbished" room. We had no choice, so we moved to another room. As soon as we walked in I noticed several red stains on the carpet near the bathroom. Having already been told the hotel was full we had no choice but to accept this and hope they were old stains. As we were getting ready for dinner that night my husband noticed something on top of the wardrobe.

We instantly went to Reception to bring this to their attention and it turned out to be 2 pairs of heavily blood stained underwear. I COULDN'T BELIEVE MY EYES.........The receptionist was disgusted, apologised profusely and helped us pack up there and then. We walked out at 930pm in a bid to try and find alternative accommodation. There was no way I could stay a moment longer.

Firstly, a room that isn't cleaned properly smelling heavily of sick, then red stains on the carpet and then THIS!

I feel sick just typing this and remembering what we had to see. How has my husband spotted this but a cleaner (and i'm assuming a Cleaning Supervisor) NOT seen this??

We were given a Customer Feedback card and told this team were open 7 days a week. My husband tried to contact them the following day only to hear an automated message saying "Sorry we are closed on Sundays" - THIS COMPANY IS A JOKE!!

My husband is now in email conversation with the complaints department. Thank you Premier Inn for the most disgusting hotel experience we...

Accessibility review from the perspective of an ambulatory manual wheelchair user.

Getting there: About 20 mins walk from Burnley Centre, the paths on the way are decent but not fully paved some areas. The bus stops are accessible, not sure about train stations. Burnley is a rather hilly area so be warned.

Entrance: there is a driveway to get in, and at least two blue badge parking spots. Use the driveway to get there rather than the small path to the right as the small path ends with no cut curb, forcing you to go all the way back up and loop around.

The front door is step free, with a tiny bump that I went over very smoothly.

Room: I managed to get an accessible room twice without notice, I don't know how usual this is though. The room was on the ground floor.

It was mostly accessible, although the wardrobe had some issues in that the mirror was too high too see anything from my chair. There needs to be a full length mirror or at least one at sitting height so it's accessible.

There were two spare pillows and a desk fan but they were also out of reach and therefore unusable, even though it would have been excellent to have a fan during the current heatwave without asking for the hotel to assist.

The kettle was placed on a high surface, it was not able to be safely used. I would have moved it to the desk but it was secured to the wardrobe so I could not make tea or coffee in the morning. If the kettle was moved to the desk this would be rectified.

The bathroom was decent, with grab rails, a shallow bath, but no accessible shower or shower chair. The soap is also out of reach so bring your own if you want to bathe.

The emergency alarm had to be untied from a grab rail, which would have made it completely unusable in case of emergency. There is another emergency pull cord on one side of the bed. Only one side though, so I'm not sure what you'd do if you slept on the other side.

There are coat hangers, but they are too high so I couldn't hang anything unless I used the wardrobe hangers.

All in all, workable but clearly not designed with access in mind or with any consultation from...