Rim Nam Thai Restaurant — Restaurant in Calderdale

I've ordered from Rim Nam Thai many times over the years, and visited the restaurant since moving to the area a few years ago, and have always enjoyed the food. But on this occasion I am disappointed and put off takeaways for the foreseeable future. I ordered a meal for myself and my partner on an app. When the food arrived. Quite visible within the clear plastic container with coconut rice was a dead fly!

I wanted to be optimistic that it was a one off. But as I started putting the food into bowls on close inspection what I first thought was seasoning of small blackish dots in our other dishes, turns out had wings, tons of flies found in the food, some I fished out. I threw all the food away, bring immune surpressed I can't risk eating dodgy food and becoming ill and I felt quite disgusted by the experience. It was money wasted and I was still hungry (I admit I was pretty hangry in this moment 😅). Right away I contacted the app I ordered on and no help as the operator said I can only have £12 credit for a wasted £37.99 order as it was not within their power to refund or investigate. I called the restaurant (which is outside my introverted comfort zone) to find out what happened / warn them to check the food (in case other people get the same experience) and they haven't apologised / don't seem to believe me even though I have no reason to lie. In fact I'm gutted I'll never be eating here again not just because of the incident but also how they have handled it.

Yes a refund for food that was infested would be nice but I didn't even get a sorry let alone that. I assume the food was left out and flies got into it before the lids were put on and the dishes delivered. Or worse case they have an infestation on the premise.

Please check your food closely before...

We popped in for a drink and to check out the menu. We decided to order a takeaway to collect later on. Before we left we paid for our meal then realised they hadn’t charged for the drinks. We spoke to the waitress and she bought the drinks bill which paid. Steve went to collect our order at the selected time. He came back and we plated up the starter. The three remaining cartons I wrapped back up. The starter and accompaniments were very tasty. We then went to dish the main I had a prawn pad Thai which was definitely the best I’d had Steve had a seafood curry and sticky rice well that’s what he ordered. In the third container was satay stick no rice. He checked the recipes and we had ordered the rice so we switched the oven on and he walked back. There was no apology just said we are busy. Even though the food was good I’m disappointed with the attitude especially when we were so honest with regards our drinks bill. So basically before you leave with a takeaway check...

Unbelievable, authentic Thai food.

Really enjoyed our meal here today for dinner. The food was fantastic, really authentic (other than being less spicy than food in Thailand).

We ordered fish cakes and chicken satay which were good. The fish cakes were a clear winner and it was a good serving size.

We thoroughly enjoyed our mains. The Tom Yum Goong was amazing (hot and sour soup with prawns and a tomato base) and the chicken panang curry so tasty! I couldn't believe how good the food was here.

The service was good, receiving drinks and food very quickly. We booked for early which was lucky as the restaurant was full by the time we left (Saturday evening around 6:30) so I would highly recommend booking.

If I am ever in the area I will return here....