McDonald's — Restaurant in Cambridge

Where to begin with my honest opinion of the meal i recieved today from McDonalds. The English mcmuffin was rather chewwy and hard to swallow. Furthermore the food i recieved was nothing even remotely close to the image on the website. Allthough one could argue it never really is.

After washing that down I decided to check if the hashbrown could come in to save the day with a nice crunchy outside and amazingly fluffy inside. Unfortunately, i was sadly mistaken. As the next flavour to begin its onslaught of my tastebuds was nothing but cold sadness.

After the abysmal experience that was what McDonalds concideres a Hashbrown my hand darted back into the bag and started to produce the Bacon Sandwich with Brown sauce. Now everyone knows the saying "Bacon makes everything better." Well Apparently McDonalds forgot that memo. because the only saving grace for that particular sandwich was the sauce itself. and thankfully this time the sandwich wasnt swimming in it.

My next item was the Breakfast Roll with Ketchup. I will admit i enjoyed the ciabatta bun as it was nicely toasted and fluffy. As all buns should be. However that is when it started to go down hill. (Again) Now having working experience with McDonalds in a past life i am fully aware that McDonalds batch cook their eggs on the grill and then place them in the warmer untill they are needed. I understand that is to ensure a fast turnaround on the line specially when the resturaunt is busy However, the fact that on Uber Eats they clearly market the sandwich with "A freshly cracked egg" which this is clearly not. Not only is the egg unseasoned. it was rather cold and had the texture of a rubber boot.

Coming to the end of my sad depressing breakfast i was able to try the Cheesy flatbread which i will admit i had been wanting to try for some time. Following on down the train wreck which was my morning breakfast the flatbread was cold so clearly the item wasnt cooked fresh. the cheese was over powering to the point where what little bacon there was, could not be tasted at all.

So all in all, McDonalds has become a place of concistantly poor or mediocre food at cheap prices just to put butts in seats. The only saving grace for this meal was the fact that it was paid for by one of my good friends as i would not have paid for the travesty that i recieved.

I hope that The team at McDonalds manages to somehow turn this around because what use to be a well known family resturaunt loved by all is now turning into something you buy if your to lazy to cook, have a wicked hangover or nothing else is open. I am giving 2 stars because i liked the bun...

I agree with all the negative comments on here. This is probably one of the worst McDonald's I've been. The food is always cold and it's the second time that I asked for extra pickles and extra tomato and got neither. Also, I get it that it's a FAST food restaurant BUT the way they prepare these burgers is atrocious! One opens it up to find all ingredients out of the bun so you need to start with re-assembling it first! Today I also asked for the curry sauce. Didn't get it, had to go back to the pick up window to ask for it and then the guy hands me two handfuls (literally like 10 sauces...) to which I said, two would do. I don't know what's with the handfuls of stuff, when I was placing my order I asked for some napkins and cuttlery. The girl could clearly see that I was on my own in my car but handed me 3 sets of cutlery and like a family size stack of napkins. I asked for just 1/4th of it. I get it, maybe it's about customer satisfaction but I'd be happy with just one set of cutlery and 2 or 3 napkins if my food was looking good and hot! Also...I will keep the extra cutlery but what about the environment? Most people will probably chuck it away! Overall, someone needs to sort this place out. I don't think I'll be coming back. I'm done with...

I am extremely disappointed by the way I was treated by the shift manager on 26.10.24. Two weeks ago, I left a very important item in the restaurant, one with great sentimental value for my family. As soon as I realized, I tried calling the restaurant—27 calls that day, with not a single answer. The next morning, I finally reached someone who confirmed they had my item and assured me it would be kept safe for when I could return. Since I live an hour away, I couldn’t come immediately, but I called again on 16.10.24, spoke with another staff member, and was told it was fine to collect it the following weekend when I’d be back in Cambridge.

When I arrived today the manager told us it had been “too long” and that the item was thrown in the bin. My daughter was heartbroken, as it was a favorite toy she had been looking forward to getting back. The manager showed no empathy, didn’t seem to care, and even refused to let me speak with anyone higher up. I tried calling the office right there in the restaurant, but the manager simply ignored the ringing phone.

Overall, it was a terrible experience with a complete lack of respect for customers and...