Doorstep Desserts (Loughborough) — Restaurant in Charnwood

Because it’s not possible to edit your contact details on their website, I was blamed for their laziness. The drivers can’t be bothered to get out of their cars and press a buzzer. If you’re a club member on their website, don’t expect this mean much. When I called to complain. I was told it was my fault for not putting my new number in the “customer notes”. And that I should’ve called the office to give them my new number. Had they bothered answering the phones after 23:30, none of this would have happened. I’m waiting for a refund of my purchase. And nothing else. No extra loyalty points, no discounts. Nothing. You definitely know what kind of people run this business. Greedy minds...

Paid for a do it yourself crepe and paid extra for a deluxe topping and didn’t receive the deluxe topping plus the chocolate flakes that I had chosen, just received a crepe which was quite dry and some Nutella sauce and strawberry tasted horrible couldn’t finish it off. I called the place and spoke to the manager and said there was nothing they can do about it as they said they ran out of the deluxe topping and said it was already delivered hence can not do anything about it. Poor customer service and didn’t offer a refund either for the deluxe topping although they should have refunded the whole thing as they missed out on couple things plus didn’t taste good at all. Very...

Absolutely shocking, poorly managed business. I have never experienced such poor customer service or rudeness towards a customer. After spending 2 hours waiting for our order, and calling multiple times, we were violently shouted and hung up on by both manager and owner of the store for making a complaint about our missing order, both of which lied to me multiple times and hung up when caught out. They purposely declined a refund out of spite for our complaints. I would strongly recommend anyone in the area to simply make your own desserts, as this business is an absolute embarrassment of an...