Costa Coffee — Restaurant in Chelmsford

I ordered my coffee before I left my house via click and collect. Left early to beat local traffic on Monday morning. Turn up to a sign on the door to say no staff but drive thru still open. Had no choice having paid for the drink already to sit in a really slow queue. Told woman over the tannoy that I’ve ordered via C&C. I pulled up and I’m immediately given the drink I ordered 15 mins ago which is now like warm at best. I have asked to see if it’s hot and why they would make it knowing I’d have to sit in the drive thru queue - to be told ‘we have to make it as soon as we receive the order’ clearly common sense does not prevail here. Got a load of attitude from the woman in there and now sat in traffic late for work - thanks Costa! . I’ll go Mac Donald’s next time for a coffee half the price and done properly. Pull your socks up. Not acceptable. Hope management sees this and irons out some attitudes and hires some...

I am not a great fan of Costa's coffee blend, but it seems many like it; it's personal preference so there's no right/wrong.

The toilet is almost always in need of a clean-up which is a criticism of every Costa branch I have visited.

Coffee is more expensive at Costa than the three alternatives only a few hundred yards away, but you do get a nicer seat if its not busy, and proper cups and saucers if you prefer to pay for that...

I am a regular customer at this Costa, and have always found the staff to be friendly and helpful, the service is always quick and efficient. Today service was slow after placing my order. I discovered this was caused by a male who assumed was management demanding numerous different drinks were made for him. My assumption being as a quality control. Not a good show making customers wait. Mr manager, you did not create a...