Black Horse — Restaurant in Cherwell District

Booked a table for 2pm. Informed which table had been reserved for us but very small. Told we could sit anywhere as long as it didn't have a reserved sign on but this was nearly all. However a table became free. There was a chap (later identified as Steve) cleaning a table 2 away from ours so we asked him to give ours a wipe as it had just been vacated. He was not very helpful and went over to the bar to get one of the girls to do it even though he had a cloth and spray in his hands. He was actually only cleaning that particular table as it was reserved for relatives. We had to wait 40 mins for food and the place wasn't that busy but we were informed of the wait. We ordered 2 X duo roasts. Beef was overcooked and tasteless (not pink as advertised) only o e slice of Turkey potatoes were pre frozen in all shapes and sizes and again extremely overcooked. Few carrots and peas cold and broccoli stems cold rubbery and inedible. Yorkshire's very stodgy. Had to wait at least a further 10 mins for gravy which was watery meanwhile food getting colder. No horse radish or cranberry sauces available. Cauliflower cheese was burnt and not a lot of cheese sauce. (see photo attached). Waitress was very helpful and apologetic and said there was no manager and no deputy manager on site and the chef (understatement) is relatively new but Mr grumpy (Steve) who we understand is the team leader was not helpful. All in all a totally awful experience on what should if been a birthday catch up with my brother. Disappointed to have to write this review as we have had previous good experiences and reviewed accordingly Also of note the ladies toilets were lacking. First toilet no paper.middle toilet blocked with loads of paper 3 rd toilet no paper and no lock. Additional comments Been in touch with management. She couldn't apologize...

I’ve seen many good recommendations so I’ve decided to come. It was a big mistake, if I mean by “Big” then that is a massive mistake. One o the bar staff was very cocky and told us to sit wherever is place and that kitchen is closing soon so I tried to order very quickly so we could eat. We were waiting for an hour and half for food. The waiter was sitting in front of us and eating burger that he got from kitchen meanwhile I was still sitting and waiting for a meal. When I finally got meal my ordered seasoned fries looked like ordinary chips - bland, no salt, no spice... nothing. The burger was dry and soggy inside. The brioche bun was brown to burnt. Meet was incredibly dry with any flavour, mushrooms were almost burnt to crispy and the sauce underneath contained mountain of salt (figuratively). My boyfriend’s father that can’t have gluten, got onion rings and the staff didn’t even check if it’s gluten free, before served, even though it was pointed as a first thing to staff. Since I started my reviews on Google, I’ve experienced mistakes on the menu, missing ingredients but never staff that want to argue with you when they have food in front of themselves, and starving customers behind them. Unbelievable! If I could this place would get -10 stars. Unfortunately it has to be one star. For customer service, hospitality, food,...

Hoooooooo, boy! What a wonderful haberdashery this one is! When I came riding in on my trusty steed, with my stir ups floating in the dusty breeze, I could tell this was a pub of a respectable sort. I swung opened the doors and stood - spurs spinning - big iron on my hip, holdin’ in the atmosphere of this shining, drinking hole. After a few rounds of chewing tobacco, spittoon in the corner, listening to the upright piano ragtime, I could tell that Bad Mad Magraw would show up here, to get his hands on such a prize. With some fortune, the barkeeps had a good grasp of that teamwork spirit, and after a successful barricade, we beat back the dastardly villain, and his rotten crew. With a tip of my hat, I rode away into the sunset, dead set on writing a decent review for the place once I got back to my own step, mostly because I’m 14 years old, and I have nothing to do since my Mum confiscated my copy of Red Dead Redeption 2; apparently, I play it too much, and it’s making me act a little...