Miller & Carter Banbury — Restaurant in Cherwell District

We have dined at miller and carter (Liverpool docks) and couldn't fault the food ( butchers block) or service. It was a very memorable meal and evening and have recommended the chain and looked forward to dining again. We booked and dined with our daughter and partner for my husbands upcoming birthday. We chose the cote de beouf and the waitress had asked how we wanted it cooked so we said rare and the order was taken along with a butchers block for my daughter and partner also rare. Our boards came and myself and my husband found the majority of the steak inedible and were hugely disappointed after looking forward to our meal and telling so many how great the steak was. We mentioned to our waitress when she cleared the table how disappointed we were and she said it should be cooked more to render the fat.... if this is the case and it should be cooked more then this should be pointed out when ordered, but it definitely wasn't just fat, the waitress said she would show the chef.... she never came back to us with any feedback and thats dreadful customer service. We weren't rude or nasty when we said it was disappointing so i feel hugely dissatisfied. If we hadn't been dinning with my daughter and her partner i would have been more verbal. To top the evening off we paid our bill in cash with an overpayment and wasnt offered our change which we wouldn't have accepted but thats not the point. I have always believed its not a problem if things arent ok with what you buy but if they aren't ok then the customer service should be great and if it is i would definitely return/recommend etc..... on this occasion the customer service was none existent and i wont be returning to...

The food as always is absolutely delicious. The quality is always really good.

However, we are finding that the service is a bit hit and miss lately. The last time we were there, we waited 15 mins for our order to be taken and eventually a server from another section took our order. She was absolutely lovely and the food arrived really quickly, even though it was busy.

Tonight however we were disappointed. We arrived at 18.30 and waited for ages to be taken to our table as front of house was deserted. We ordered our food but the starter was not what we ordered. We waited again for our mains to arrive, around 40 mins. We asked our server to find out where it was, he went to the kitchen and then vanished. Eventually our dinner arrived but they didn't bring my chips and then when they did, they bought the wrong order. If it always took a long time for food to arrive, we would expect it but sometimes when we go it arrives really quickly and sometimes it doesn't. It wasn't very busy but it looked like they were short on servers, which may be the reason for the delays but we didn't receive any update on when our food would arrive, nor did we get any apology which would have helped. Its a shame because we love the food but the service is...

Booked a table on Saturday night - Great welcome and shown to our table. We ordered drinks while we perused the menu.

I ordered the scallops and 8oz fillet (medium-well) and my husband ordered the Chipotle Chicken and 16oz Ribeye (rare). Firstly, for £11.95 I expected more the 'two tiny scallops'.

Secondly, after one bite I realised my fillet steak was cooked rare. I asked for it to be returned to the Kitchen and cooked some more. I waited ages and was hungry, so I ate the chips and the lettuce wedge.

When the steak came back, it was a brand new steak but still cooked exactly the same. I was too embarrassed to send it back a second time. I ate the outside of it and left the rest.

Slowly, one by one, I noticed several other people sending their food back to the kitchen too. Our waiter informed me that there was a new chef working.

My husbands meal was fine and the general table service was good but I left very unhappy with my expensive experience. Then to add insult to injury, as soon as I got home a few minutes later, I had to urgently rush to the toilet !!! Not good.

When I discussed this with my colleagues at work on Monday morning, two of them separately said they had to send food back last week too. All in all, an...