Costa Coffee — Restaurant in Cherwell District

I am writing this review to express my utmost disappointment with the Costa Coffee store in Banbury. My sister recently had a distressing encounter at this location that has left us feeling cheated and disheartened.

During her visit, my sister paid for her order with a £20 note. Shockingly, the store manager, who should be setting an example for the staff, took advantage of this situation and deliberately withheld £10 from her change. Instead, she only received the change that would have been given if she had paid with a £10 note. This act of deceit by a store manager is particularly disconcerting and raises serious concerns about the integrity of this establishment.

To add insult to injury, when my sister questioned the discrepancy, the store manager claimed to have checked the security camera footage, insisting that only a £10 note was used. This assertion is blatantly false, as my sister was given the change in her hand, clearly indicating that she had paid with a £20 note. It is inconceivable that such an incident would occur if their claims were true.

The lack of honesty and integrity displayed by the store manager is truly disheartening. It is a betrayal of trust and a violation of basic ethical standards. Customers should feel safe and confident in the hands of the store's management, but this experience has shattered that trust entirely.

I strongly urge Costa Coffee to investigate this matter thoroughly and take appropriate action to rectify the situation. It is crucial that such unethical practices are addressed promptly and that steps are taken to prevent them from happening again in the future.

As a result of this incident, I cannot in good conscience recommend the Costa Coffee in Banbury to anyone. Such dishonest behavior by the store manager is unacceptable and tarnishes the reputation of the entire establishment. Customers deserve better treatment, and I hope that Costa Coffee will take this feedback seriously and make the necessary improvements to restore trust...

Unfortunately the last couple of times going through the drive thru I haven’t had the greatest experience. My order hasn’t been correct. Today (9/10) I went through and ordered my drinks. One flavoured latte with oat milk and one latte with ordinary milk and one shot. When the girl served me she repeated my order and when the drinks came the oat sticker was on the wrong drink, the one shot latte. I questioned this and they just took the sticker off and replaced it on my flavoured latte. I didn’t feel that was sufficient for me to believe it was oat milk so I asked her to confirm with the person who made the drink if she definitely used oat milk. She said she did but after that I didn’t really feel that happy about it. More like they didn’t want to remake it so they just switched the stickers. Remaking would have been the better option. So I left. When I got to my mum’s she had the one shot latte. But that was incorrect also. it was so dark it was like they added an extra shot and not just the one shot as ordered. She hates strong coffee so it went straight down the sink. It’s a shame because up to the last two times I haven’t had any issues. I have to be careful to only have oat or almond milk and need to be confident the staff are making drinks exactly as ordered so I...

Visited this Costa at Stroud Park 4 times in the past 3 months. Opening hours are inconsistent, due to ‘staff shortages’ and/or ‘technical issues’ apparently, according to the many notices sellotaped to the doors. Today we got here at 16:30 and the place was already closed except for the drive thru. On the occasions where we have been allowed in to use the toilets, they were found to be unhygienic with hair and urine being stuck to the toilet rim, and a soaking wet floor (nearer the toilet than the wash basin).

Not experienced this from Costa before, it’s such a shame. Don’t rely on it being open/being able to use hygienic toilet facilities while you are charging your car up at the nearby...